Senior Product Manager, OX Retention – Expansion

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Focus on retention and growth expansion within active organizations.

• Manage Average Processing Volume (APV) / Annual Recurring Revenue (ARR) per active customer.

• Implement a cross-product adoption strategy for Organization Experience capabilities.

• Develop a retention and expansion roadmap for the next 6 to 12 months, aligned with the 2027 horizon.

• Establish a discovery pipeline utilizing both qualitative and quantitative methods.

• Identify churn signals and opportunities for expansion.

• Conduct concept development and validation prior to execution.

• Lead cross-functional initiatives aimed at retention and monetization.

• Identify adoption blockers and prioritize their resolution.

• Make decisions on scaling, iterating, or discontinuing initiatives based on their outcomes.

• Develop North Star metrics and a metric tree focusing on retention, adoption, and monetization results.

⛳️ Requirements

• Minimum of 5 years experience in Product Management, ideally within B2B SaaS, focusing on retention, monetization, growth, or customer lifecycle.

• Proven experience operating at a Senior+ level with a significant scope and influence.

• Strong analytical and problem-solving capabilities, with a knack for identifying root causes of adoption and churn issues.

• Demonstrated ability to design and implement cross-functional growth initiatives.

• Robust background in discovery techniques including customer interviews, behavioral analysis, funnel analysis, and hypothesis generation.

• Experience in customer lifecycle management, retention, activation, or expansion efforts.

• Ability to assess opportunities and prioritize initiatives based on their business impact.

• Experience collaborating with Customer Success, Go-To-Market (GTM), Product Marketing Management (PMM), and Product teams.

• Comfortable working with AI/ML-enabled products or data-driven personalization strategies.

• Strong stakeholder management and influencing abilities.

• Proficient in English (C1+ level).

🏝️ Benefits

• Private medical insurance for employees and their families.

• 22 days of paid vacation annually.

• Up to 14 paid public holidays each year.

• 5 paid sick leave days funded by the company.

• Opportunities for English language courses.

• Support for relevant professional education.

• Access to gym or swimming pool facilities.

• Home Office Setup Assistance: the company provides help in purchasing essential furniture (office chair, desk, monitor) and other items to establish a comfortable work environment.

• Co-working options available.

• Flexibility for remote work.

• A monthly allowance of €50 to cover internet and mobile phone costs.