Senior Product Manager, OX Retention – Expansion

This is a fully remote position, open to applicants in Poland.

📋 Description

• Establish Retention & Expansion Strategy: convert retention and monetization goals into a prioritized 6–12 month roadmap that unifies OX product teams around quantifiable customer and business outcomes.

• Lead Discovery & Opportunity Assessment: conduct structured discovery through customer interviews, behavioral analysis, and funnel reviews to identify adoption barriers and maintain a validated backlog of opportunities ahead of delivery.

• Manage Product Adoption & Expansion Initiatives: define and prioritize initiatives that enhance activation, onboarding, discoverability, and monetization across active organizations.

• Execute Cross-Functional Retention Programs: spearhead cross-team retention and expansion initiatives in close collaboration with PMM, CSM, GTM, and Product teams.

• Assess Outcomes & Foster Accountability: establish and uphold a metric tree for retention, adoption, and monetization, making decisions to scale, iterate, or halt initiatives based on measurable results.

• Utilize AI/ML for Retention & Expansion: identify and validate AI/ML opportunities for segmentation, churn prediction, and personalization in collaboration with Data and Engineering teams.

⛳️ Requirements

• Over 5 years of experience in Product Management, ideally within B2B SaaS, retention, monetization, growth, or customer lifecycle contexts.

• Experience functioning at a Senior+ level regarding scope and influence.

• Exceptional analytical and problem-solving abilities with a knack for uncovering root causes of adoption and churn challenges.

• Demonstrated capability in designing and executing cross-functional growth initiatives.

• Strong background in discovery processes: customer interviews, behavioral analysis, funnel assessment, and hypothesis development.

• Experience with customer lifecycle, retention, activation, or expansion processes.

• Proficiency in sizing opportunities and prioritizing initiatives based on business impact.

• Proven collaboration experience with Customer Success, GTM, PMM, and Product teams.

• Comfort with AI/ML-enabled products or data-driven personalization.

• Strong stakeholder management and influencing skills.

• Fluent in English (C1+ level).

🏝️ Benefits

• 31 days of paid time off.

• Comprehensive telemedicine plan fully covered.

• Home Office Setup Support: assistance with purchasing necessary furniture (office chair, office desk, monitor) and other items for an optimal workspace.

• English language courses (50% reimbursement, up to $1,000 annually).

• Relevant professional education (100% reimbursement, up to $1,500 annually).

• Gym or swimming pool membership (50% reimbursement, up to $500 annually).

• Co-working space reimbursement (up to $250 monthly).

• Opportunity for remote work.