Senior Product Manager, OX Retention – Expansion

This is a fully remote position, open to applicants in Cyprus.

📋 Description

• Focus on retention and growth expansion within active organizations

• Manage Average Processing Volume (APV) / Annual Recurring Revenue (ARR) per Active Customer

• Develop cross-product adoption strategies for Organization Experience capabilities

• Create a retention and expansion roadmap for the next 6–12 months, looking towards 2027

• Establish a discovery pipeline utilizing both qualitative and quantitative methods

• Identify churn signals and explore expansion opportunities

• Develop and validate concepts prior to delivery

• Initiate cross-functional retention and monetization efforts

• Identify blockers to adoption and prioritize resolutions

• Make decisions to scale, iterate, or discontinue initiatives based on outcomes

• Define North Star metrics and a metric tree focused on retention, adoption, and monetization results

⛳️ Requirements

• Minimum of 5 years of experience in Product Management, ideally within B2B SaaS, retention, monetization, growth, or customer lifecycle sectors

• Experience working at a Senior+ level with significant scope and influence

• Strong analytical and problem-solving abilities to uncover root causes of adoption and churn issues

• Proven track record in designing and executing cross-functional growth initiatives

• Strong background in discovery processes, including customer interviews, behavioral analysis, funnel analysis, and hypothesis generation

• Experience in customer lifecycle, retention, activation, or expansion efforts

• Ability to assess opportunities and prioritize initiatives based on business impact

• Experience collaborating with teams in Customer Success, GTM, PMM, and Product

• Comfortable working with AI/ML-enabled products or data-driven personalization

• Excellent stakeholder management and influencing skills

• Proficient in English (C1+ level)

🏝️ Benefits

• 31 days of paid time off

• Fully covered telemedicine plan

• Assistance with Home Office Setup: the company provides support for purchasing office furniture (such as chairs, desks, and monitors) and other items to create a comfortable workspace.

• English language courses (50% reimbursement, up to $1,000 annually)

• Professional education reimbursement (100% reimbursement, up to $1,500 annually)

• Gym or swimming pool membership reimbursement (50% reimbursement, up to $500 annually)

• Co-working space reimbursement (up to $250 monthly)

• Remote working opportunities