Senior Product Manager, OX Retention – Expansion

This is a fully remote position, open to applicants in Armenia.

📋 Description

• Focus on retention and growth across active organizations.

• Manage Average Processing Volume (APV) / ARR for each Active Customer.

• Develop a cross-product adoption strategy for Organization Experience capabilities.

• Create a roadmap for retention and expansion over the next 6–12 months, with a 2027 outlook.

• Establish a discovery pipeline that incorporates both qualitative and quantitative insights.

• Identify churn signals and pinpoint expansion opportunities.

• Develop and validate concepts prior to implementation.

• Lead cross-functional initiatives aimed at retention and monetization.

• Identify adoption blockers and prioritize their resolution.

• Make decisions to scale, iterate, or discontinue initiatives based on outcomes.

• Define North Star metrics and a metric tree focusing on retention, adoption, and monetization results.

⛳️ Requirements

• A minimum of 5 years in Product Management, ideally within B2B SaaS, focusing on retention, monetization, growth, or customer lifecycle.

• Experience operating at a Senior+ level, with significant scope and influence.

• Strong analytical and problem-solving abilities to uncover root causes of adoption and churn issues.

• Proven track record in designing and executing cross-functional growth initiatives.

• Extensive experience in discovery processes, including customer interviews, behavioral analysis, funnel analysis, and hypothesis generation.

• Familiarity with customer lifecycle, retention, activation, or expansion strategies.

• Ability to evaluate opportunities and prioritize initiatives based on business impact.

• Experience collaborating with Customer Success, GTM, PMM, and Product teams.

• Comfortable working with AI/ML-enabled products or data-driven personalization.

• Excellent stakeholder management and influencing skills.

• Fluent in English (C1+).

🏝️ Benefits

• 31 days of paid time off.

• Company-subsidized medical insurance.

• Fully covered telemedicine plan.

• Home Office Setup Assistance: support for purchasing office furniture (chair, desk, monitor) and other items for a comfortable workspace.

• English language courses (50% reimbursement, up to $1,000 annually).

• Relevant professional education (100% reimbursement, up to $1,500 annually).

• Gym or swimming pool membership (50% reimbursement, up to $500 annually).

• Co-working space reimbursement (up to $250 monthly).

• Flexible remote working options.