Senior Product Manager, Merchant Platform – Enablement

This is a fully remote position, open to applicants in Nigeria.

📋 Description

• Understand the platform and its users thoroughly.

• In the initial 90 days: delve deeply into the API by making test calls, reviewing documentation as a merchant would, and identifying all areas where integration may pose challenges.

• Engage directly with our largest merchants to discover their motivations for using our services.

• Chart the complete journey from the first API call to the initial live transaction, highlighting points where users may disengage.

• Take ownership of the API roadmap.

• Make informed decisions about new developments, discontinuations, and rejections (with courtesy).

• Manage pricing and packaging to ensure mutual success for both merchants and the company.

• Deliver products consistently while maintaining reliability.

• Oversee project delivery alongside Engineering, employing effective methodologies such as sprints and retrospectives.

• Increase the number of active merchants and the transaction volume processed through the API, backed by solid metrics.

• Maintain high standards for uptime, security, and compliance, recognizing that merchants trust us with their customers' funds—"mostly works" is not an option.

• Simplify the integration process (the Enablement aspect).

• Reduce the time to first transaction; faster merchant onboarding enhances the product experience.

• Create exceptional documentation, sandboxes, and support materials that minimize the need for merchant inquiries.

• Equip Sales, Solutions, and Support teams with the necessary tools to secure deals and ensure merchant satisfaction.

⛳️ Requirements

• A minimum of 5 years of experience in product development within payments, crypto, fintech, or B2B technology.

• Proven experience in owning an API or developer platform as a product, beyond merely managing tickets.

• A strong understanding of developer needs, with a design approach tailored to them.

• Data-driven decision-making skills: utilizing adoption metrics, feedback, and experimental results, while gut instincts also play a role.

• Ability to lead agile teams effectively and ensure smooth delivery amidst shifting priorities.

• Strong interpersonal skills to collaborate well with Engineering, Commercial, Legal teams, and partners.

• Capability to translate customer needs into actionable product offerings.

• Familiarity with custody, liquidity, stablecoins, or on/off ramps is a plus.

• Comfortable navigating compliance, risk, or regulatory frameworks in payments or crypto is advantageous.

• Experience with markets in Africa, LATAM, or Asia is a bonus.

🏝️ Benefits

• 💰 Fair Pay + Ownership

• Competitive salary aligned with your skills and experience, with annual merit-based reviews to acknowledge your growth.

• 🚀 Growth That’s Real

• Annual performance evaluations with clear pathways for promotion; recognition for outstanding contributions, ranging from shoutouts to milestone rewards.

• Personal development fund for courses, books, and conferences; study leave to facilitate ongoing learning.

• 🧘🏾 Work That Works For You

• Fully remote work model with flexible hours.

• ❤️ Time Off That Respects Life

• Unlimited paid time off alongside recognition for Nigerian national holidays.

• Parental, sick, compassionate, and life event leave; we are committed to supporting you.

• 🌍 Connection That Feels Real

• Quarterly remote team gatherings and an annual offsite; opportunities to join interest-based communities (SIGs).

• Regular engagement surveys to ensure your voice is heard.

• Health and life insurance coverage in select locations.