Senior Product Manager, Member Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in managing and contributing to the product roadmap focused on member experience, ensuring alignment with product leadership and cross-functional partners regarding priorities and timelines.

• Collaborate with members of the Product, Design, and Engineering teams to brainstorm, prioritize, and implement solutions aimed at enhancing engagement, satisfaction, and utilization across both web and mobile platforms.

• Establish and monitor product and usage metrics to evaluate success and guide ongoing enhancements to the member experience.

• Create digital measurement strategies and performance reports for new feature launches, employing a data-driven, test-and-learn approach.

• Conduct both internal and external research to uncover opportunities for enhancing the member experience, supporting recommendations with data and insights.

• Engage in continuous discovery and gather user feedback to identify unmet needs, refining the overall member experience, which includes both digital self-service and personalized human interactions.

• Work closely with stakeholders across Product, Marketing, and Operations to ensure effective alignment and consistent communication.

⛳️ Requirements

• 5-7 years of experience as a product manager in healthcare, focusing on consumer or B2B2C digital experiences (both web and mobile).

• Ability to effectively balance stakeholder requirements with business objectives and prioritize across competing demands.

• Experience utilizing both quantitative and qualitative insights to guide product decisions.

• Understanding of contact centers and their performance metrics.

• Proven experience managing backlogs and translating strategic goals into actionable, high-impact deliverables.

• An exceptional team player who thrives in ambiguity and proactively anticipates and resolves issues.

• Comfort in a fast-paced, agile environment, with strong attention to detail and the ability to juggle multiple priorities.

• Familiarity with product, design, and project management tools such as Jira, Miro, Figma, Lucid, and Product Board.

• Experience with analytics platforms such as Google Analytics, Tableau, PowerBI, and MixPanel.

• A bachelor's degree in a relevant field (e.g., Engineering, Computer Science, Business, or Analytics) or equivalent experience.

• A curious, adaptable, and user-centered mindset, with a genuine passion for enhancing experiences that empower members on their health journey.

🏝️ Benefits

• Paid family and parental leave.

• Preconception, fertility, and family-building benefits, including egg freezing, IVF, and adoption support.

• Family and pet care fund.

• Parents’ Employee Affiliation Group.

• Support for menopause and midlife care.

• Health, dental, vision, and life insurance options for employees and their families.

• Free mental health and wellness support available in-person, virtually, and via text.

• Paid time off, encompassing vacation, sick leave, personal days, and summer flex time.

• Company equity.

• Bonus program.

• 401(k) plan with company matching.

• Access to on-demand legal and financial advice.

• Learning and development programs to foster professional growth, along with a mentorship program.

• Company-sponsored social events, including an annual volunteer day and donation matching.

• Flexible working days (3 days a week in the office) and on-site meals and snacks for employees in our NY office.