Senior Product Manager – Experiences

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of product experiences that impact consumers, agents, and internal teams, consistently linking design and product choices to actual user needs and outcomes.

• Bring a robust consumer perspective to each challenge: champion the end user in prioritization, trade-offs, and roadmap planning.

• Outline the complete journey of a consumer or internal user through Clever's product, pinpointing areas where the experience falters, creates friction, or undermines trust.

• Collaborate with designers and engineers to establish requirements, shape user flows, and deliver experiences that are transparent, dependable, and trustworthy.

• Convert vague user and business challenges into clear specifications, MVPs, and quantifiable results.

• Alleviate friction for internal users (operations, sales, support) by substituting manual processes with well-crafted tools and workflows.

• Establish success metrics that genuinely reflect user experience quality: considering not just engagement or uptime, but whether users achieve the outcomes they seek.

• Leverage AI tools extensively to enhance research, discovery, documentation, prototyping, and analysis.

⛳️ Requirements

• Over 5 years of product management experience, with a proven track record of launching user-facing products that are highly appreciated.

• Profound consumer empathy: you instinctively consider the needs of the individual on the receiving end of every decision and can express what they require, even when they may not fully understand it themselves.

• Experience managing the entire product lifecycle: from discovery and definition through to delivery and iteration, driven by real user feedback.

• Capability to think in terms of both user journeys and the underlying systems, recognizing how back-end decisions impact front-line experiences.

• Proven experience in enhancing the experience for internal users through tooling, workflow design, and process enhancements.

• An AI-native approach to work, regularly utilizing AI tools to expedite product development.

• Strong written communication skills: including specifications, problem briefs, trade-off documents, and decision memos.

• Solid business acumen linking experience quality to consumer trust, retention, and revenue generation.

• Nice to Have: Experience in real estate, fintech, marketplace, or partner-driven businesses; familiarity with SQL; understanding of TCPA/CAN-SPAM compliance.

🏝️ Benefits

• Comprehensive Benefits: Medical, dental, vision, and life insurance.

• Paid Time Off: 18 days of PTO (increases with tenure) plus 10 paid holidays.

• Professional Development: Annual budget for learning and career advancement.

• Tenure Sabbaticals: Paid sabbaticals to commemorate significant milestones.

• Clever Product Benefit: Exclusive access to Clever homeownership advantages.

• Work-From-Home Stipend: Financial support for your remote workspace setup.

• 401(k): Retirement plan managed through Guideline.

• Parental Leave: 6–12 weeks of paid parental leave.

• Wellness Benefits: Complimentary counseling sessions and optional weekly meditation.