Senior Product Manager – Customer Dashboard

This is a fully remote position, open to applicants in North America.

📋 Description

• Take ownership of the customer dashboard strategy, roadmap, backlog, and overall product outcomes.

• Prioritize the development of new features, enhancements to user experience, bug fixes, technical debt, and experimentation based on customer and business insights.

• Implement a continuous customer research initiative.

• Conduct or engage in 4–6 customer interviews monthly.

• Utilize PostHog session recordings, funnels, events, cohorts, and product analytics to pinpoint friction points and assess improvements.

• Design and execute experiments aimed at enhancing conversion rates, user activation, and overall usability.

• Convert customer challenges into detailed product requirements and segmented delivery phases.

• Establish a streamlined product management process suitable for a dynamic startup environment.

⛳️ Requirements

• Proven track record in senior-level product management, typically with 6+ years of experience.

• Experience in independently managing a live B2B SaaS, developer, infrastructure, data, or similar technical product.

• Demonstrated ability to enhance product and business metrics, not just deliver features.

• Extensive background in product analytics, funnels, behavioral data analysis, and experimentation.

• Experience in conducting customer interviews and translating research findings into product decisions.

• Strong UX judgment with the skill to create clear user flows and wireframes.

• Experience in leading both frontend and backend engineers throughout the entire product delivery process.

• Proficient in defining requirements, acceptance criteria, prioritization, and product quality assurance.

• Sufficient technical fluency to comprehend APIs, proxy configurations, authentication processes, targeting, usage, and request failures.

• Capability to constructively challenge founders and technical stakeholders.

• Excellent written and spoken English skills.

• Proven ability to collaborate effectively in a remote, cross-functional team setting.

• Practical familiarity with AI tools and a clear understanding of areas where human judgment is crucial.

🏝️ Benefits

• 20 days of paid annual leave.

• 5 paid sick days.

• US$800 per year for office and equipment expenses.

• Quarterly profit-sharing opportunities.

• Fully remote work environment.

• High level of autonomy with direct access to company decision-makers.