Senior Product Manager, Conversational AI for Customer Service

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee the global launch, expansion, and ongoing enhancement of our AI (voice) bots to significantly improve customer service efficiency and quality.

• Scale and refine our AI chatbots, ensuring their successful implementation in international markets.

• Work collaboratively with cross-functional teams to seamlessly integrate AI solutions into our current customer service framework.

• Empower AUTO1 group’s technical teams to implement conversational AI solutions at their customer interaction points.

• Create and execute a strategic roadmap for conversational AI products, ensuring alignment with business objectives and customer requirements.

• Track and assess performance metrics to drive data-informed enhancements and innovations, while staying updated with industry trends and advancements in conversational AI and telephony services.

⛳️ Requirements

• A minimum of 5 years of experience in product management, with a proven track record in conversational AI or similar fields.

• Strong knowledge of telephony services and Contact Center applications for call center agents, with practical experience in solutions such as Twilio for constructing call flows with multiple queues.

• Solid comprehension and hands-on experience with LLM applications and utilizing AI tools in your product management endeavors.

• Exceptional communication abilities, capable of articulating complex technical ideas to both technical and non-technical audiences.

• Strong analytical skills, with the capacity to leverage data and metrics to support assumptions and inform decision-making.

• Experience in managing international product roll-outs and handling diverse stakeholder expectations.

• You excel in high-growth, fast-paced environments and have experience working in startups or scale-ups.

🏝️ Benefits

• Your work-life balance and remote work options are integral to our culture, allowing you to work from home up to 5 days a week.

• Regular office days are encouraged.

• An educational budget is available for your personal development.

• Participate in team and company events such as International Nights, Company Parties, and more.

• Enjoy a truly international and diverse working environment with over 100 different nationalities represented.