Senior Product Manager – Commerce Operations

This is a fully remote position, open to applicants in India.

📋 Description

• Take charge of the Commerce Operations Roadmap: Establish and guide the comprehensive product vision across HighLevel's entire operations landscape - including Orders, Subscriptions, Transactions, Inventory, Fulfillment, Taxation, Coupons, and Gift Cards — ensuring that each domain is developed as a

• composable, reliable primitive that benefits the platform as a whole.

• Oversee the Subscription Lifecycle: Manage the processes related to plans, entitlements, renewals, upgrades, downgrades, pauses, and dunning flows across the platform - creating subscription management that accommodates the intricate realities of real SMB billing, ranging from simple recurring

• charges to tiered, usage-based, and trial-gated plans.

• Define the Ledger & Internal Accounting Layer: Direct the product definition and development of HighLevel's internal accounting layer — serving as the authoritative record for every money-in and money-out event - designed from inception as the foundation for embedded accounting that enables businesses to maintain their books within HighLevel.

• Facilitate Third-Party Accounting Compatibility: Design the integration framework that allows users who prefer external accounting software to seamlessly synchronize HighLevel commerce data - ensuring accuracy in field mapping, reliability in reconciliation, and a sync experience that necessitates no manual intervention.

• Manage Order Management & Fulfillment: Establish how orders are created, modified, fulfilled, partially fulfilled, returned, and cancelled - constructing the state machine and merchant-facing workflows that ensure reliable order operations across all commerce surfaces, from

• storefronts to invoices to subscriptions.

• Build for Variable Granularity: Guarantee that every operational entity - order, fulfillment event, invoice, subscription, payment — is optional and composable. Support both a business operating solely on invoices and one utilizing a complete order-fulfillment-invoice-payment chain, with seamless transitions between granularity levels.

• Lead Inventory Management: Define the inventory framework - covering stock levels, reservations, adjustments, multi-location support, and low-stock alerts - ensuring that the platform accurately tracks physical goods throughout the full commerce lifecycle and makes inventory status accessible to every consuming surface.

• Shape Taxation & Compliance Infrastructure: Control the product strategy for tax calculation, tax code mapping, and compliance — across various transaction types and regions - ensuring HighLevel correctly addresses tax obligations as merchants operate in multiple areas and as the platform grows internationally.

• Define Coupons, Promotions & Gift Cards: Develop the discount and gift card infrastructure - including coupon creation and validation, promotion rules, gift card issuance and redemption, balance tracking - ensuring these tools meet merchants' needs while enforcing accurate financial accounting at every stage.

• Oversee the Developer & Marketplace API Surface: Define and manage the public API layer that external developers, agencies, and marketplace partners utilize - ensuring that commerce operations APIs are well-structured, stable, versioned, and sufficiently expressive to support the complete spectrum of third-party integrations and build use cases.

• Foster Cross-Functional Platform Alignment: Collaborate with the PIM, Documents, Onboarding, and Payments teams to ensure the operations layer exposes the primitives they require - and that operational events such as order placement, invoice issuance, and

• subscription renewal reliably and consistently trigger the appropriate downstream behaviors.

⛳️ Requirements

• 7+ Years of PM Experience: Proven success in platform or infrastructure product management within high-growth SaaS companies, with considerable exposure to transactional or financial systems.

• Commerce Operations Depth: Extensive knowledge of order management, subscription billing, inventory, fulfillment, and transaction or ledger systems - comprehending both the underlying data models and the merchant workflows built upon them.

• Financial Systems Fluency: Proficiency in understanding ledger mechanics, double-entry accounting principles, reconciliation needs, and the data integrity standards of systems that maintain financial accuracy for real businesses.

• API & Developer Platform Thinking: Experience in developing and managing public APIs used by external developers — with a strong understanding of contract design, versioning strategies, stability guarantees, and the elements that contribute to an exceptional developer experience.

• Platform-First Mindset: Proven ability to design products as shared infrastructure - defining clear contracts, managing internal teams as stakeholders, and consistently prioritizing long-term extensibility over short-term feature speed.

• Bias for Ownership: Comfortable managing a broad, interconnected domain without allowing complexity to hinder swift decision-making. Sets direction and drives execution independently.

🏝️ Benefits

• Strategic Centrality: Take ownership of the operational core that every other commerce surface relies on - a position with platform-wide impact, visibility across every team utilizing HighLevel's commerce infrastructure, and a direct connection to the company's system-of-record ambitions.

• High Ownership, Low Bureaucracy: Join an established engineering and design team and assume full responsibility for a mission-critical layer, with the autonomy to define the roadmap and drive execution at the pace at which HighLevel operates.

• Scale: Construct the operational infrastructure that supports commerce for over a million businesses across 150+ countries, and define the accounting and developer API layer that will shape the growth of HighLevel's commerce ecosystem in the coming decade.