Senior Product Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Comprehensive admissions process from inquiry to application, review, decision-making, enrollment contracts, and re-enrollment, all managed as a cohesive journey rather than a series of disconnected forms.

• Seamless integrations and transitions. Establish efficient connections between admissions, enrollment, financial aid, billing, and student records, ensuring that a family is treated as one entity rather than multiple.

• Exploration and strategic planning. Collaborate with admissions directors, business managers, and enrollment teams to gain insights into their operations, identify key issues to address, and prioritize solutions accordingly.

• Important metrics. Focus on funnel conversion rates, application completion stats, decision-making timelines, financial aid processing times, re-enrollment yields, and operational metrics that indicate whether our product is effectively saving schools time.

• Collaborative cross-functional teamwork. Engage in daily activities with engineering and design within your team, while also partnering closely with customer success, support, implementation, sales, and marketing.

⛳️ Requirements

• 3-5 years of experience in product management, delivering software to real users, preferably in the B2B SaaS sector.

• Proven history of managing a product area from start to finish — including discovery, scoping, shipping, and iterating based on insights gained.

• Strong customer-focused mindset. You dedicate time to understanding users, document their feedback, and can differentiate between a feature request and the underlying issue.

• Familiarity with workflow-intensive products. You can comprehend a multi-step, multi-stakeholder process and analyze where it may encounter issues.

• Proficiency in data interpretation. You are capable of extracting your own data, constructing a basic funnel, and utilizing metrics for prioritization rather than just reporting retrospectively.

• Clear and concise writing skills. Produce PRDs that engineers are eager to work from and updates that stakeholders find engaging.

• A proactive approach to shipping. You prefer to present something valuable to customers and learn from it rather than perfecting specifications for an extended period.

• Must be authorized to work in the US.

• Preferred qualifications:

• - Experience in EdTech, K-12, higher education, or other mission-driven fields.

• - Understanding of admissions, enrollment, or financial aid processes, whether as a Product Manager, operator, or former educational employee.

• - Experience with intricate calculation engines, eligibility logic, or workflow products featuring branching states.

• - Comfort in collaborating closely with finance or business office stakeholders.

🏝️ Benefits

• 3 weeks of vacation each year.

• 14 paid holidays annually (including the week off between Christmas and New Year's Eve).

• 56 hours of paid sick leave per year.

• Comprehensive benefits package -

• - Medical, Dental & Vision (Blue Cross Blue Shield & EyeMed).

• - Veracross LLC Fidelity 401(k) Plan managed by Sentinel Benefits.