Senior Product Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Lead the vision, strategy, and implementation for Route’s consumer checkout experience, managing the product roadmap from start to finish.

• Take ownership and provide insights on essential business and product performance metrics, such as take rate, conversion rate, contribution margin, and overall checkout effectiveness.

• Spearhead a rigorous experimentation routine by formulating hypotheses, prioritizing tests, assessing experiment designs, and conveying findings and recommendations to leadership.

• Collaborate directly with enterprise merchants to grasp integration requirements, customer pain points, and opportunities to enhance the checkout experience on a large scale.

• Make informed trade-off decisions across revenue-generating initiatives, merchant requests, platform investments, and the long-term scalability of the product.

• Work cross-functionally with Engineering, Analytics, Design, Sales, Marketing, and Executive leadership to prioritize and implement significant product enhancements.

• Cultivate in-depth knowledge of Route’s checkout and e-commerce ecosystem, continuously reviewing the experience and advocating for both shoppers and merchants.

• Draft clear product requirements, rollout plans, and documentation tailored for both technical and non-technical audiences.

• Operate with a high sense of ownership and urgency, managing ambiguity, making decisions under pressure, and achieving alignment among stakeholders with diverse perspectives.

• Convert merchant feedback, customer insights, and data into strategic roadmap decisions while balancing immediate opportunities with the long-term vision for the product.

⛳️ Requirements

• Minimum of 5 years of product management experience in B2B SaaS, eCommerce, payments, checkout, or post-purchase platforms.

• Demonstrated ownership of revenue-generating product surfaces and key metrics, including conversion rate, take rate, AOV, attach rate, or checkout funnel performance.

• Extensive knowledge of Shopify’s ecosystem, covering checkout extensibility, Checkout Functions, app architecture, and merchant customization options.

• Experience in building and scaling checkout, upsell, or post-purchase experiences within Shopify or related eCommerce ecosystems.

• Strong technical knowledge of APIs, rules engines, webhooks, platform integrations, and complex system trade-offs.

• Proven experimentation mindset with experience in designing, analyzing, and scaling A/B testing initiatives tied to business results.

• Proficient in using SQL, analytics platforms, and BI tools to assess performance and guide product decisions.

• Excellent communication and stakeholder management skills, capable of influencing both technical and non-technical audiences.

• Ability to take ownership, act swiftly in uncertain environments, and make thoughtful trade-off decisions under pressure.

• Experience with companies in the checkout or post-purchase ecosystem, such as Affirm, Klarna, Sezzle, Rebuy, Aftersell, Loop, or similar platforms, is highly preferred.

🏝️ Benefits

• We cover 100% of your health insurance premiums with a $0 deductible plan for you and your family.

• Options for remote or hybrid work arrangements.

• Unlimited paid time off (PTO).

• 401k matching.

• Structured opportunities for growth.

• Learning and development programs.

• Diversity, Equity, and Inclusion (DEI) initiatives and events.