Senior Product Manager

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Complying with all HealthStream security policies, procedures, and mandated training.

• Instilling confidence, clarity, and fostering customer connections for all product stakeholders.

• Develop and manage strategies for one or more products, aligned with the overall product family and organizational priorities.

• Enhance sales and revenue growth for assigned products.

• Conduct thorough research to understand the competitive landscape, market share, and financial performance, and provide internal reports based on this analysis.

• Cultivate a shared understanding of target customers, markets, buyer personas, and user personas.

• Act as the representative of the product across the organization, leading initiatives and overseeing the product launch process.

• Ensure a precise and comprehensive understanding of products through regular internal training and various forms of communication, both internal and external.

• Identify, address, and monitor customer and product issues with support from client services.

• Aid in the formulation and implementation of sales strategies.

• Generate well-researched product pricing alongside suitable incentives and discounts.

• Prioritize the creation of marketing materials and activities that support sales.

• Spot marketing opportunities such as professional conferences and events that connect with potential customers.

• Advocate for the customer experience and product vision by planning and executing the product roadmap.

• Utilize data effectively to gain a comprehensive understanding of customers, products, and processes.

• Publish product documentation on key features or topics to ensure clarity and alignment within the organization regarding direction.

• Lead one or more development teams through the grooming and sprint planning stages, establishing clear priorities and requirements.

• Develop a unified plan for development, sales, and client success teams to ensure that all aspects of the product experience are top-notch.

• Promote a culture of learning through active customer discovery, proof-of-concepts, and ongoing improvement.

• Investigate and assess potential new partnerships and external opportunities.

• Provide recommendations for prospective new partnerships and manage product enhancements with current partners.

• Negotiate with partners to finalize business agreements and contracts.

• Maintain ongoing relationships with existing partners, gaining a deep understanding of their business needs.

• Enhance ecosystem value by creating offerings that integrate across HealthStream product lines.

⛳️ Requirements

• Bachelor’s degree in a related field is preferred.

• A minimum of 5 years in product management or a related capacity is required.

• Experience with software development lifecycle and Software as a Service (SaaS) is highly preferred.

• Familiarity with continuing education management software or similar platforms is strongly preferred.

• Experience with services, APIs, and AI technologies is strongly preferred.

• Exceptional written, verbal, and presentation skills are essential.

• Possess an ownership mentality, willing to navigate ambiguity and take charge of performance.

• Demonstrated curiosity and a willingness to consider opinions and ideas that challenge your own perspective.

• Capable of planning and executing activities with generally-defined goals and minimal oversight.

• Skilled in managing activities for multiple concurrent and complex projects with appropriate prioritization.

• Comfortable working in a multi-disciplinary and cross-functional team while respecting others.

• Ability to appropriately influence cross-functional team members without formal authority or management control.

• Builds a high level of trust and credibility internally, with business partners, and with customers.

🏝️ Benefits

• Competitive Compensation & Bonuses.

• Comprehensive Insurance Plans.

• Mental and Physical Health Support.

• Work-from-home flexibility.

• Fitness Center Reimbursements.

• Generous time off for volunteering.

• Wellness workshops.

• Buddy Program for new HealthStreamers.

• Collaborative work environment.

• Opportunities for career advancement.

• Continuous learning opportunities.

• Inspiring workspaces for collaboration and connection with fellow HealthStreamers.

• Free employee parking available at our Resource Centers in Nashville and San Diego.