Senior Product Manager, AI Care Experience

This is a fully remote position, open to applicants in Connecticut, +11 more states.

📋 Description

• Lead the transformation of the member experience into a seamless, AI-driven care journey.

• Identify opportunities where AI can minimize friction, enhance clarity, and promote behavioral change.

• Achieve a balance between automation and human interaction to ensure optimal clinical results and member trust.

• Collaborate closely with clinical teams to gain insights into care pathways, decision-making processes, and real-world workflows.

• Convert these insights into product experiences, AI functionalities, and system logic.

• Define how care is provided through software, beyond merely being supported by it.

• Deliver experiences driven by conversational interfaces and agents, personalized recommendations and nudges, intelligent workflows, and automation.

• Assess when AI should take action versus when to escalate matters to clinicians.

• Design with an emphasis on clinical safety, appropriateness, and trust in all member interactions.

• Manage metrics related to engagement, retention, and clinical adherence.

• Leverage experimentation and data to enhance both user experience and AI system performance.

• Oversee the roadmap and prioritization for the AI Care Experience.

• Spearhead cross-functional execution involving product, design, engineering, and clinical teams.

• Balance rapid iterations with long-term product quality, safety, and scalability.

⛳️ Requirements

• A minimum of 5 years of Product Management experience in consumer or SaaS products.

• Direct experience in healthcare or care delivery settings (mandatory).

• Examples include digital health, care delivery organizations, clinical workflows, and patient-facing health products.

• Proven track record of owning comprehensive user or patient experiences.

• Experience working on or in conjunction with AI-powered products.

• Demonstrated ability to collaborate closely with clinicians and translate care pathways and decision-making logic into product systems.

• Strong product instincts concerning user experience, behavioral change, and engagement in high-stakes settings.

• Comfort in fast-paced, ambiguous environments.

🏝️ Benefits

• Health, dental, and vision insurance.

• Flexible PTO and options for remote work.

• Professional development budget.

• Support for continuing education.

• Opportunity to make a significant impact on chronic disease management and patient outcomes.