Senior Product Manager, AI Agents – Platform

📋 Description

• Oversee the complete development process for our AI platform and customer experiences, from the initial roadmap to global implementation.

• Collaborate with engineers to formulate prompt strategies, evaluation frameworks, and guardrails—striking a balance between latency, cost, and accuracy.

• Act as the technical liaison between engineering and the wider organization, establishing AI best practices and platform standards.

• Foster systematic enhancements in answer quality, customer satisfaction, and automation rates through comprehensive experimentation.

• Partner with OpenAI to assess and implement the next generation of voice models and workflow automation.

⛳️ Requirements

• Minimum of 4 years of experience in management consulting or technical product management within a fast-paced startup environment.

• Demonstrated interest in modern LLM systems and a passion for working in a regulated production environment.

• Proficient in navigating technical trade-offs and leading by example in the implementation of AI platform standards.

• Proven history of transforming complex, strategic concepts into scalable, production-ready products.

🏝️ Benefits

• Health, dental, and vision coverage.

• Paid time off.

• Paid parental leave.

• 401(K) plan with employer matching.

• Wellness benefits.

• Equity opportunities.