Senior Product Experience Designer

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Oversee the creation of intricate customer and associate experiences from initial concept to final delivery.

• Develop service designs, user flows, prototypes, experience concepts, and strategic experience plans.

• Organize and perform both moderated and unmoderated testing, surveys, and various qualitative and quantitative assessments.

• Collaborate with Product to establish early problem definitions and solution pathways.

• Utilize customer insights, testing outcomes, analytics, and business objectives to pinpoint opportunities and enhance experiences.

• Consolidate findings into succinct recommendations and convey insights to Product, Engineering, and relevant stakeholders.

• Work alongside Product and Engineering teams to discover opportunities, define solutions, and manage trade-offs.

• Incorporate AI into daily operations for exploration, ideation, content generation, prototyping, and experience creation.

• Contribute to the development and evolution of design systems, patterns, and best practices.

• Impact decisions through design expertise, cooperation, design thinking, storytelling, and clear design documentation.

• Assist teams in navigating uncertainty and transforming complex challenges into actionable solutions.

⛳️ Requirements

• At least 8 years of experience in UX Design, Product Design, Service Design, Interaction Design, or a similar discipline.

• A portfolio that demonstrates end-to-end design thinking, strategic problem-solving, prototyping, and measurable outcomes.

• Proven experience leading intricate projects from initial discovery to final delivery.

• Proficient in planning, executing, and synthesizing both moderated and unmoderated user testing.

• Capacity to leverage qualitative and quantitative data for informed design choices.

• Experience collaborating closely with Product Managers, Engineers, and cross-functional teams.

• Excellent communication, facilitation, presentation, and storytelling abilities.

• Ability to excel in fast-paced environments with shifting priorities and incomplete information.

• Familiarity with service design methodologies and associated artifacts.

• Experience in contributing to and enhancing design systems.

• Proficient in utilizing AI-enabled tools and emerging technologies within the design process.

• Knowledge of survey design, usability testing platforms, and analytics tools.

• A bachelor’s degree in a relevant field or equivalent practical experience is preferred.

🏝️ Benefits

• Competitive salary.

• Medical and prescription drug coverage for eligible associates and their dependents.

• H&R Block Retirement Savings Plan (401(k) Plan).

• Employee Assistance Program.

• (Virtual) fitness center programs.

• Associate discount program.

• Business Travel Accident Insurance.

• Associate Tax Preparation benefit.

• Opportunities for continuous learning.

• Support for life both inside and outside of work.

• Potential eligibility for incentive compensation or short-term incentive plans.