ServiceNow Experience Designer

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop comprehensive employee and agent journeys, including onboarding/offboarding, issue resolution, request fulfillment, and self-service search and knowledge deflection.

• Produce UX deliverables such as personas, journey maps, empathy maps, and wireframes/prototypes.

• Organize and conduct usability testing, translating insights into design enhancements.

• Design and configure experiences within Employee Center, SOW, and UI Builder.

• Work closely with developers, product owners, and stakeholders to create consistent, accessible, and user-centered solutions.

⛳️ Requirements

• Over 6 years of experience in UX design.

• At least 2 years of direct ServiceNow UI experience spanning a minimum of 4 releases.

• A minimum of 2 years each in Employee Center (ESC) and Service Operations Workspace (SOW).

• Proficient in user research, journey mapping, and usability testing.

• Effective communication and stakeholder management skills.

• Employee Center Essentials badge.

• Service Operations Workspace (SOW) Bootcamp badge.

• UI Builder Fundamentals badge/certification.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and growth.

• Flexible work arrangements to promote work-life balance.

• Collaborative and inclusive work environment.