Senior Product Designer, Knowledge Graph

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Create engaging experiences for Grafana Cloud’s Knowledge Graph, including the entity graph, entity catalog, and RCA workbench.

• Assist customers in understanding and navigating the connections within their systems.

• Convey complex and dynamic information in a clear manner that does not overwhelm users.

• Convert research findings and data into easily comprehensible experiences.

• Customize experiences to cater to various target audiences and user viewpoints.

• Work collaboratively with engineering, product management, technical writing, GTM, and Product Design teams.

• Focus on impactful solutions while balancing business goals, customer needs, and technical factors.

• Record user requirements, challenges, design directions, UX compromises, and detailed feature specifications.

• Conduct research and engage in both quantitative and qualitative research projects.

• Mentor and coach fellow designers, contributing to initiatives within the Product Design team.

⛳️ Requirements

• Over 7 years of relevant design experience in B2B/enterprise software products.

• Ideally possess experience in designing tools and services tailored for developers or highly technical users.

• A portfolio showcasing successful designs for complex products delivered in a fast-paced environment.

• Proficient in conducting qualitative research in intricate fields.

• Capable of balancing business objectives, product priorities, customer feedback, research insights, and technical aspects.

• Effective collaboration with cross-functional teams across various locations and time zones.

• Strong attention to detail and a willingness to learn about a complex and highly technical product domain.

• Experience thriving in a fully remote and fast-paced work environment.

• Expertise in designing intricate, data-rich interfaces with a focus on clarity (bonus).

• Knowledge or experience related to observability, cloud infrastructure, and/or database monitoring (bonus).

🏝️ Benefits

• Equity.

• Bonus (if applicable).

• Fully remote, global culture.

• Opportunities for career advancement.

• In-person onboarding process.

• 30 days of annual leave each year.

• 3 annual leave days set aside for Grafana Shutdown Days.

• Open communication and regular updates company-wide.

• Freedom and support to produce excellent work and explore new ideas.

• Empowering culture characterized by trust and low ego.

• Accessible and transparent leadership.