Senior Product Designer – Digital Banking, Financial Services

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the entire product design process from initial discovery to interaction design, prototyping, and delivery support.

• Create responsive web and mobile banking journeys, which encompass onboarding, authentication, payments, transfers, and account management.

• Convert complex requirements into straightforward flows, wireframes, and accessible interfaces.

• Evaluate the links between digital journeys, physical branches, contact centers, and virtual banking services.

• Conduct member interviews, usability tests, and other pertinent research as needed.

• Integrate research findings with analytics, member feedback, and support insights to pinpoint friction points.

• Lead stakeholder workshops to define priorities and establish design direction.

• Set success metrics and validate proposed enhancements.

• Understand vendor capabilities, design systems, and constraints related to implementation.

• Collaborate with architects and developers to evaluate configuration, platform extensions, and custom development.

• Articulate trade-offs regarding member value, accessibility, effort, and delivery risk.

• Customize reusable components and interaction patterns while ensuring consistency.

• Develop interactive prototypes in Figma to test concepts and convey design intentions.

• Provide detailed specifications and work closely with engineering during the implementation phase.

• Assess implemented experiences and assist in resolving usability challenges.

• Contribute to AEQ’s methods for digital banking evaluation and reusable design practices.

• Collaborate with Product Managers, Program Managers, Solution Architects, product managers, and lead developers.

⛳️ Requirements

• A minimum of five years of experience in UX or product design, with ownership of complex web or mobile experiences.

• Extensive design experience in financial services, particularly in digital banking, payments, or lending.

• A portfolio that demonstrates contributions from problem definition and research through to design and delivery.

• Proficient in Figma, including skills in components, variants, auto layout, and interactive prototyping.

• Experience working within established design systems and navigating technical constraints.

• Strong skills in interaction design, information architecture, and accessibility, including familiarity with WCAG guidelines.

• Proven experience in closely collaborating with product managers and engineers.

• Confidence in facilitating stakeholder discussions, articulating recommendations, and working independently.

• Clear and effective written and verbal communication skills.

• Must be based in Canada and legally eligible for the engagement.

• A degree or diploma in Design, Human-Computer Interaction, Psychology, Computer Science, or a related field, or equivalent professional experience.

• Some assignments might necessitate regular collaboration during North American business hours.

🏝️ Benefits

• Engagement as an independent contractor.

• Flexible full-time or part-time hours, based on the assignment.

• Contract scope, deliverables, weekly capacity, duration, and fees to be agreed upon before each engagement.

• Opportunity to contribute to digital banking experiences for credit unions and financial institutions.

• A diverse and inclusive recruitment environment.

• Recruitment accommodations available upon request.