Senior Product Designer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Evaluate user interactions and pinpoint areas of friction throughout the customer journey.

• Perform usability assessments and user research to identify pain points and avenues for enhancement.

• Analyze support inquiries, customer feedback, and usage trends to reveal UX challenges.

• Develop user journeys, process diagrams, wireframes, and prototypes.

• Streamline intricate workflows and boost task completion rates.

• Design new product features from initial concept to full implementation.

• Enhance existing workflows, including onboarding, authentication, task management, payments, document uploads, and client communications.

• Craft intuitive experiences that assist users in navigating complex legal processes.

• Collaborate with Product Managers and Engineers to convert business requirements into user-centric solutions.

• Produce high-fidelity designs and interactive prototypes using Figma.

• Build and sustain a scalable design system.

• Develop reusable design patterns and components.

• Maintain consistency throughout the product experience.

• Contribute to defining UX standards and best practices for future development.

• Establish and monitor UX success metrics.

• Partner with Product and Engineering teams to implement analytics and track user behavior.

• Identify points of user drop-off and potential opportunities for conversion improvements.

• Leverage data and user insights to influence design decisions.

• Enhance the usability of key client workflows.

• Minimize user confusion and reduce support inquiries.

• Increase completion rates for onboarding and client-related tasks.

• Improve the experiences related to payments and document submissions.

• Create a framework for assessing UX effectiveness.

• Establish scalable design standards to accommodate future product growth.

• Assist in shaping the long-term product experience and strategy.

• Collaborate closely with attorneys, legal personnel, operations leaders, product stakeholders, and development teams to comprehend client needs, business workflows, and product specifications.

• Work in partnership with developers and technology stakeholders to ensure design solutions are practical, scalable, and aligned with the overall product roadmap.

• Convert complex legal and operational processes into clear, user-friendly product experiences.

⛳️ Requirements

• Over 5 years of experience in Product Design, UX Design, or a related discipline.

• Proven experience in designing SaaS or web-based applications.

• Strong portfolio showcasing UX problem-solving abilities and workflow enhancement.

• Proficiency in user flows, wireframing, prototyping, and interaction design.

• Advanced skills in Figma.

• Experience working closely with Product Managers and Engineers.

• Solid understanding of information architecture and usability principles.

• Experience in designing for complex, multi-step workflows.

🏝️ Benefits

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (401k, IRA)

• Life Insurance (Basic, Voluntary & AD&D)

• Paid Time Off (Vacation, Sick & Public Holidays)

• Short Term & Long Term Disability

• Training & Development

• Work From Anywhere -- eligible after 6 months