Senior Product Designer

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the discovery process and product research aimed at enhancing workflows, automation, dashboards, AI capabilities, and the adoption of digital tools.

• Organize and execute interviews, contextual inquiries, workflow observations, concept testing, usability assessments, and gather feedback post-release.

• Integrate qualitative and quantitative data to define user needs, identify pain points, spot opportunity areas, establish design principles, and generate prioritized recommendations.

• Create maps of current and future workflows, user journeys, service interactions, information flows, handoffs, exceptions, and workarounds.

• Convert confirmed user needs into product concepts, user flows, information architecture, wireframes, prototypes, design specifications, acceptance criteria, and requirements ready for the backlog.

• Develop AI-driven experiences that promote transparency, user control, confidence calibration, feedback mechanisms, exception management, and human oversight.

• Design user-friendly dashboards and interfaces rich in data.

• Establish and utilize product metrics, including adoption rates, task completion, feature usage, user satisfaction, support demand, workflow duration, and outcome indicators.

• Correlate research insights with analytics, usage statistics, help desk trends, operational metrics, training feedback, and stakeholder observations.

• Oversee iterative prototype validation and usability testing, documenting insights, modifications, unresolved risks, and design evidence.

• Implement Section 508, WCAG standards, inclusive design, and accessibility principles.

• Collaborate with product, engineering, data, AI/ML, architecture, security/privacy, QA, training, change management, and support teams.

• Present findings, design rationale, evidence, risks, trade-offs, and recommendations to government stakeholders, delivery teams, and executives.

• Guide designers and researchers while maintaining reusable research templates, design patterns, evidence libraries, and measurement practices.

⛳️ Requirements

• A Bachelor's degree in human-centered design, human-computer interaction, UX/product design, service design, interaction design, psychology, information science, or a related discipline; equivalent professional experience may be accepted.

• Over 7 years of progressive experience in product design, UX, human-centered design, service design, user research, or related digital product roles, including oversight of complex enterprise or workflow-oriented products.

• A portfolio showcasing a complete user-centered design process, including research-informed decisions, understanding of workflows or services, iterative prototyping, usability validation, and comprehensive design documentation.

• Proven experience in independently planning and leading user research through interviews, contextual inquiries, observations, concept testing, usability testing, or mixed-method approaches, coupled with strong synthesis capabilities.

• Experience in designing complex workflows, dashboards, automation systems, data-intensive products, or decision-support tools.

• Familiarity with designing or evaluating AI-enabled products, intelligent automation, responsible AI frameworks, or human-in-the-loop workflows.

• Experience in defining or utilizing product metrics, adoption measures, usage analytics, user feedback, or support data.

• Ability to convert vague mission or operational needs into research questions, design hypotheses, prototypes, testable requirements, and measurable outcomes.

• Excellent facilitation and collaboration skills across product, engineering, data, AI/ML, training, support, security, and senior stakeholder communities.

• Proficiency in Figma/FigJam and familiarity with Miro, Axure, Jira, Confluence, GitLab, or Azure DevOps.

• U.S. citizenship is required.

• Must be able to obtain and maintain a public trust clearance.

• Desired: Over 10 years of experience leading product design, service design, UX research, or human-centered transformation.

• Desired: Previous experience with VA, VHA, federal health, federal, healthcare, or other regulated environments.

• Desired: Experience in AI-assisted decision support, intelligent automation, generative AI, conversational interfaces, or agentic workflows.

• Desired: Advanced knowledge of Section 508/WCAG standards, accessibility testing, or inclusive design practices.

• Relevant certification or advanced training is preferred; an advanced degree is also desirable.

🏝️ Benefits

• Competitive salary and compensation package.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a healthy work-life balance.

• Comprehensive health and wellness benefits.

• Supportive and inclusive company culture.