Senior Product Designer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Develop Strategy and Vision: Partner with the product team to establish and enhance the strategy for customer support, ensuring it aligns with user requirements and Depop’s strategic objectives.

• Lead Vision-Aligned Design: Create experiences that simplify and improve Depop's customer support ecosystem, in accordance with our product vision. This includes areas such as our Help Centre, dispute resolution processes, and reporting features.

• Enhance In-App and Web Channels: Integrate qualitative and quantitative data to broaden and refine the support experience.

• Foster Cross-Functional Collaboration: Create tools and features that benefit not only the users but also our support agents. Collaborate closely with stakeholders to establish service design processes that enhance the user experience.

⛳️ Requirements

• Proven experience in designing user experiences for Web, iOS, and Android platforms.

• Strong understanding of UX and UI patterns for both mobile and desktop environments.

• Demonstrated expertise in end-to-end product design (UX & UI).

• Proficiency in UX/UI tools such as Figma, Sketch, etc.

• Effective skills in prototyping using tools like Figma, Protopie, Principle, or similar.

• A portfolio that showcases high-quality and thoughtful UX and UI work.

• Ability to translate user research, testing, and data insights into design guidelines.

• Capability to present compelling arguments for your design proposals.

• Preferred but not mandatory: Experience in service design methodologies, with the ability to map end-to-end user journeys across various channels and touchpoints, and design for both frontstage and backstage experiences.

• Proven problem-solving skills for complex interaction design challenges along with excellent visual design abilities.

• Capacity to design workflows and experiences that simplify complex actions into user-friendly interfaces.

• Understanding of e-commerce and/or marketplace dynamics, including platform-to-user, user-to-user, and user-to-platform interactions.

🏝️ Benefits

• Health + Mental Wellbeing: Access to PMI and cash plan healthcare through Bupa.

• Subsidised counselling and coaching services via Self Space.

• Cycle to Work scheme with options available from Evans or the Green Commute Initiative.

• Employee Assistance Programme (EAP) providing 24/7 confidential support.

• Mental Health First Aiders available throughout the business for support and guidance.

• Work/Life Balance: 25 days of annual leave with the option to carry over up to 5 days.

• One company-wide day off every quarter.

• Impact hours: Up to 2 additional paid leave days per year for volunteering activities.

• Fully paid 4-week sabbatical after 5 years of continuous service with Depop, allowing you time to recharge or pursue personal interests.

• Flexible Working: MyMode hybrid-working model offering Flex, Office-Based, and Remote options depending on the role.

• All offices are dog-friendly.

• Opportunity to work abroad for 4 weeks annually in UK tax treaty countries.

• Family Life: 18 weeks of paid parental leave for full-time regular employees.

• IVF leave, shared parental leave, and paid emergency parent/carer leave are available.

• Learn + Grow: Budgets for conferences, learning subscriptions, and more.

• Mentorship and programs designed to enhance employee skills.

• Your Future: Life Insurance providing financial compensation of 3 times your salary.

• Pension matching up to 6% of qualifying earnings.

• Depop Extras: Employees benefit from free shipping on their Depop sales within the UK, along with special gifts and rewards to celebrate milestones!