Senior Product Delivery Manager, CSS Contact Center Solutions

This is a fully remote position, open to applicants in California.

📋 Description

• Perform market research and analyze competitors to gain insights into customer needs and industry trends.

• Keep internal product, standards, and governance documents updated with the utmost accuracy and relevance.

• Build collaborations with key stakeholders across the organization to better comprehend business requirements, evaluate process efficiency, and create customer-centric solutions.

• Oversee product roadmaps and their respective releases.

• Review escalated help tickets for project evaluation and involve the necessary parties.

⛳️ Requirements

• Previous experience with contact center technologies and the product delivery lifecycle.

• Proficient in identifying customer needs by actively listening, asking insightful questions, applying knowledge, and devising solutions.

• Intermediate or advanced experience with product management tools.

• Expertise in contact center principles, including configuration, telephony routing, and data requirements.

• Exceptional verbal and written communication skills with the ability to influence and engage stakeholders at all levels.

🏝️ Benefits

• Flexible working hours along with options for remote work and telecommuting.

• Opportunities to enhance your skills and advance your career.

• Generous vacation days to allow you to relax and rejuvenate.

• A compensation package that feels equitable, including resources for mental, physical, and financial wellbeing.

• Professional perks and discounts within the travel industry.

• An inclusive workplace that celebrates diversity.