Senior Post Close Operations Specialist

This is a fully remote position, open to applicants in Arizona, +22 more states.

📋 Description

• Take ownership of investor findings and remediation: Identify and resolve post-close defects in collaboration with QA and internal teams. Drive quick fixes to adhere to investor timelines and prevent delays.

• Oversee loan sale and investor delivery: Prepare and provide loan packages to investors. Monitor which loans are sellable versus blocked and take appropriate action.

• Ensure timely loan movement off the warehouse line: Monitor aging loans and ensure they do not remain inactive for extended periods. Minimize capital exposure by expediting loans through funding and sale.

• Coordinate funding readiness: Confirm all conditions prior to funding are satisfied. Reconcile payoffs, liens, and funding specifics. Notify Accounting when loans are ready for funding.

• Resolve insurance-related issues: Ensure policies are accurately bound. Address discrepancies that could hinder funding or sale processes.

• Opportunity for growth and leadership: This position starts as an individual contributor with full responsibility for post-close operations, with a clear trajectory towards team leadership and expanded functional ownership as the business grows.

⛳️ Requirements

• 3–5+ years of experience in mortgage operations, post-close, capital markets, or a related role.

• Familiarity with loan sales, warehouse lending, or investor delivery.

• Strong grasp of the loan lifecycle from closure to sale and the standards required by investors.

• Demonstrated ability to manage multiple loans and deadlines concurrently while troubleshooting complex operational challenges.

• Adaptable in a fast-paced, uncertain environment that evolves with our technology and business growth.

• High attention to detail and process-oriented approach.

• Self-motivated and proactive worker.

• Collaborative and innovative, with a strong desire for shared team success.

• Proficient in Microsoft Office and other software tools.

• Comfortable with technology in dynamic environments.

• Undergraduate degree or equivalent relevant work experience.

🏝️ Benefits

• Competitive Compensation: We offer a competitive salary along with the possibility of annual bonuses and variable pay based on your skills and experience.

• Equity for All: In line with our commitment to shared success, all employees receive equity in the company, enabling you to participate in Zippy's growth and accomplishments.

• Remote Work: Benefit from the flexibility of working from home within a vibrant, remote-first environment.

• Comprehensive Health Coverage: We provide medical, dental, and vision insurance, along with company-subsidized benefits such as STD, LTD, and life insurance for you and your family.

• Flexible Spending Accounts: Utilize medical and dependent care FSAs to help manage your expenses efficiently.

• Training & Licensing Support: We invest in your professional development by offering resources for training and licensing.

• Paid Time Off: Generous PTO is provided, and we encourage you to take time for yourself!

• Wellbeing Programs: Access a variety of wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs.

• Parental Leave: We offer paid parental leave to support you and your expanding family.

• No Meeting Wednesdays: Enjoy a mid-week break from meetings to focus and recharge effectively.

• Vibrant Slack Community: Connect with colleagues in our engaging remote Slack community, featuring fun channels around shared interests such as travel, pets, sports, food, and more.

• Career Growth: We are committed to promoting from within, providing you with opportunities to advance your career with us.