Senior Post Close Operations Specialist

This is a fully remote position, open to applicants in Arizona, +22 more states.

📋 Description

• Take ownership of investor identification and remediation: Detect and address post-closing defects in collaboration with QA and internal teams. Expedite solutions to adhere to investor timelines and prevent delays.

• Oversee loan sales and investor deliveries: Prepare and send loan packages to investors. Monitor sellable loans versus those that are blocked and take necessary actions.

• Ensure loans are efficiently processed off the warehouse line: Supervise aging loans to prevent prolonged holding times. Minimize capital exposure by advancing loans through funding and sale.

• Coordinate funding readiness: Confirm all conditions prior to funding are satisfied. Reconcile payoffs, liens, and funding specifics. Notify Accounting when loans are primed for funding.

• Resolve insurance complications: Confirm policies are correctly bound. Address discrepancies that may hinder funding or sales.

• Opportunity for growth and leadership: This position starts as an individual contributor with complete responsibility for post-close operations, with a clear trajectory toward team leadership and wider functional responsibilities as the business expands.

⛳️ Requirements

• 3–5+ years of experience in mortgage operations, post-close, capital markets, or a related field.

• Familiarity with loan sales, warehouse lending, or investor delivery processes.

• Strong comprehension of the loan life cycle from closing to sale, along with investor requirements and documentation standards.

• Demonstrated capability to manage multiple loans and deadlines concurrently while troubleshooting complex operational challenges.

• Comfortable navigating a fast-paced and uncertain environment that will adapt as our technology and business evolve.

• Exceptional attention to detail and a process-oriented mindset.

• Self-motivated and proactive worker.

• Collaborative and innovative, with a strong commitment to collective team success.

• Proficient in Microsoft Office and other relevant software tools.

• Adept at adapting to technological changes and evolving environments.

• Bachelor's degree or equivalent relevant professional experience.

🏝️ Benefits

• Competitive Compensation: We provide a competitive salary along with the opportunity for annual bonuses and variable pay based on your skills and experience.

• Equity for All: In line with our commitment to shared success, all employees receive equity in the company, enabling you to partake in the growth and accomplishments of Zippy.

• Remote Work: Experience the flexibility of working from home in a dynamic, remote-first setting.

• Comprehensive Health Coverage: We offer medical, dental, and vision insurance, as well as company-subsidized benefits such as STD, LTD, and life insurance for you and your family.

• Flexible Spending Accounts: Utilize medical and dependent care FSAs to assist with managing your expenses.

• Training & Licensing Support: We are dedicated to your professional development, providing resources for training and licensing.

• Paid Time Off: We offer generous PTO—and we encourage you to take advantage of it!

• Wellbeing Programs: Access a variety of wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs.

• Parental Leave: We offer paid parental leave to support you and your expanding family.

• No Meeting Wednesdays: Enjoy a mid-week respite from meetings to focus and rejuvenate.

• Vibrant Slack Community: Connect with colleagues in our engaging remote Slack community, featuring fun channels centered around shared interests like travel, pets, sports, food, and more.

• Career Growth: We prioritize promoting from within, creating opportunities for you to advance your career with us.