Head of Total Rewards Operations

📋 Description

• Oversee the comprehensive delivery of services related to Benefits, Compensation Administration, Leave & Absence, and Mobility.

• Propel performance in accordance with SLAs, KPIs, and operational metrics.

• Guarantee consistent, precise, and timely execution across all processes.

• Manage SOPs, internal controls, and readiness for audits.

• Ensure adherence to U.S. and Canadian regulations, tax laws, and corporate policies.

• Collaborate with Audit, Legal, and Finance departments on SOX controls and evaluations.

• Actively identify and address operational risks.

• Lead and nurture a cross-functional operations team.

• Offer guidance on intricate cases and escalations.

• Foster accountability, ownership, and high-performance standards.

• Work alongside HRIS/IT on enhancements to Workday, Dayforce, and other systems.

• Promote process standardization, automation, and increased efficiency.

• Manage operational schedules and workflows.

• Supervise reporting, reconciliations, and ensure data accuracy.

• Collaborate with Payroll and Finance on accruals, costing, and maintaining financial integrity.

⛳️ Requirements

• A minimum of 10 years of experience in HR/Total Rewards operations.

• At least 5 years of leadership experience.

• Exposure to various Total Rewards functions (not limited to one area).

• Solid expertise in controls, compliance, and auditing (SOX experience preferred).

• Practical experience with HR systems such as Workday, Dayforce, or similar platforms.

• Familiarity with the regulatory frameworks of the U.S. and Canada.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k) retirement plan

• Life insurance

• Long-term and short-term disability insurance

• Paid parking/public transportation

• Paid time off

• Paid sick and safe time