Senior Platform Architect – ITOM

This is a fully remote position, open to applicants in India.

📋 Description

• Collaborate with end-users, IT teams, and key stakeholders to collect system requirements for ITOM.

• Assist clients in comprehending technical solutions that address business needs.

• Lead, coach, and mentor Software Engineers effectively.

• Design and develop customizations in ServiceNow based on functional and technical specifications, best practices, and internal coding standards.

• Tailor ServiceNow applications and manage the deployment of new applications and modules.

• Configure Application UI, workflows, work orders, transfer orders, inventory, and technician locations.

• Implement Flow Designer, Business Rules, scripting, integrations, and logic.

• Set up REST/SOAP integrations between ServiceNow and various applications.

• Provide mentorship to project team members through peer reviews and technical advice.

• Represent impact assessment rules in service maps and validate them with technical SMEs and stakeholders.

• Engage in user acceptance testing for maps, impact rules, and event management tasks.

• Promote update sets and data across relevant ServiceNow environments.

• Address production incidents related to the scope of work.

• Coordinate with the existing ServiceNow technical lead for map/event work and ensure consistent shared patterns.

• Maintain operational documentation and standard operating procedures (SOPs).

⛳️ Requirements

• Over 8 years of experience in supporting the implementation, administration, configuration, and/or development of ServiceNow in ITOM.

• Proven experience in integrating ServiceNow with other systems/platforms using mid servers and cloud-to-cloud solutions.

• Familiarity with Web Services Integration (SOAP, REST) and bi-directional, automated integrations.

• Knowledge of Data Extraction Technologies such as JDBC, ODBC, or ETL integrations.

• Proficiency in ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.

• Experience in strategic planning, resource allocation, production methods, and coordination of personnel and resources.

• Capability to create technical design documents and user manuals.

• Ability to adapt swiftly in a dynamic environment.

• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems, or relevant work experience.

• Commitment to ongoing education within the ServiceNow platform and attainment of ServiceNow competency certifications and module accreditations.

• Preferred certifications include ITIL Foundation, ServiceNow CSA, and CAD.

🏝️ Benefits

• Official ServiceNow training to aid in achieving multiple certifications.

• Guidance and support for projects and expectations to ensure success.

• A diverse and inclusive work environment.

• An equal opportunity and affirmative action employer.

• Support for disability accommodations.