Senior Pharmacy Technician

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Serve as a subject matter expert for designated tasks and functions.

• Deliver an outstanding customer service experience daily in a phone-based setting.

• Input a large volume of data, processing prescription information swiftly and accurately.

• Leverage solid drug knowledge to efficiently handle prescription authorizations, clarifications, or transfers.

• Execute claim adjudication and auditing tasks, including prior authorizations, billing, and eligibility checks.

• Make outbound calls to patients as necessary.

• Navigate current case queues to resolve patient care issues effectively.

• Act as a liaison between clinical pharmacists and other healthcare professionals on behalf of patients.

• Collaborate with technicians and pharmacists to ensure successful onboarding of new patients to ExactCare.

• Maintain patient records with meticulous attention to detail and confidentiality.

• Accurately retrieve all prescription information and verify it through calls to doctors.

• Conduct welcome calls to newly onboarded patients, establishing a reliable point of contact.

• Initiate outbound calls to patients to create, maintain, or update their medication profiles.

• Provide backup support during periods of increased patient call volume.

• Effectively address patient inquiries over the phone.

• Operate in a high-volume, fast-paced environment to support ExactCare’s nationwide patient base.

• Embody AnewHealth’s Core Values in all communications and interactions.

• Perform additional duties as assigned.

⛳️ Requirements

• High school diploma or GED.

• Certification from the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) with current certification.

• Must hold a pharmacy technician registration with the State Board of Pharmacy.

• A minimum of 2-3 years of previous experience in a pharmacy environment.

• Comfortable working in a phone-based atmosphere.

• Ability to work independently.

• Self-motivated with a goal-oriented approach.

• Proficient in using computer equipment, technology, and navigating multiple software applications.

• Exceptional customer service abilities; addressing the needs of doctors, pharmacists, and patients over the phone.

• Comprehensive drug knowledge.

• Familiarity with pharmacy billing processes.

• Understanding of the appropriate procedures for taking prescriptions, clarifications, and transfers, including clear written and verbal communication.

• Strong prioritization and organizational skills.

• Maintain a high level of confidentiality.

• A genuine passion for helping people and enhancing their lives.

• Ability to think critically and document relevant details in a compliant manner.

🏝️ Benefits

• Medical, dental, and vision coverage effective on the 1st of the month following the date of hire.

• Flexible spending options.

• Company-paid life insurance.

• Short-term disability benefits.

• Voluntary benefits available.

• 401(k) plan.

• Paid Time Off.

• Paid holidays.