Senior Pharmacovigilance Officer – Team Lead, Case Processing Manager – Medical Device Experience

This is a fully remote position, open to applicants in Bosnia and Herzegovina.

📋 Description

• Leads the team responsible for ICSR management for a designated project or group of projects as Team Leader and manages ICSR staff.

• Ensures appropriate distribution of tasks across assigned projects and teams, while overseeing the workflow process.

• Facilitates and promotes activities that foster effective collaboration with clients in the realm of ICSR Management.

• Contributes to the achievement of the company's goals and objectives.

• Operates under the supervision of the ICSR Operational Lead.

• Provides support for other initiatives undertaken by the project team on behalf of both the client and the company.

• Develops and maintains project-specific KPIs for contracted ICSR activities, which includes optimizing procedures, training, and other actions to enhance ICSR team efficiency.

• Suggests process improvements to the ICSR Operational Lead.

• Manages ICSR deviations with the support of the ICSR Operational Lead.

• Reviews trackers and timesheet data to ensure accuracy.

• Participates in ICSR processing and second quality control of cases.

• Supports other departments as approved and directed by the ICSR Operational Lead.

• Acts as the assigned team Subject Matter Expert (SME).

• Provides assistance to the RA & PV Network Department as needed, including serving as the Local Contact Person for Pharmacovigilance (LCPPV) for the specified country and assuming the role of Person Responsible for Local Screening (PRLS) for the designated language, as agreed with the line manager.

⛳️ Requirements

• Graduate in life sciences, pharmacy, nursing, or other healthcare-related qualifications, or equivalent experience in pharmacovigilance.

• Significant prior experience in pharmacovigilance, including a minimum of one year in a line management role.

• Experience with medical devices is required.

• Excellent communication skills, both written and verbal.

• Strong organizational abilities, with attention to detail and adeptness at multitasking.

• Skills in delegation.

• Proficiency in planning and time management.

• Technical skills are essential.

• Ability to work effectively in a team setting.

• Fluent in English, both spoken and written.

• Advanced proficiency in MS Office applications.

🏝️ Benefits

• Opportunities for training and career development within the organization.

• Strong focus on personal and professional growth.

• A friendly and supportive work environment.

• Opportunity to collaborate with colleagues from around the globe, with English as the primary company language.