Senior PDE Operations Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take charge of operational excellence and governance throughout the entire PDE Software Development Life Cycle (SDLC), from ideation to post-launch evaluation.

• Ensure data consistency, tool integration, and scalable workflows.

• Lead the strategy and integration decisions regarding core tools (ProductBoard, Jira, Amplitude, Jellyfish, Guru, Confluence, and Zendesk).

• Promote the adoption of new processes and collaborate directly with PDE leadership.

• Engage with tools on a daily basis, address systemic data issues, automate workflows, and interact at the leadership level to influence key decisions.

⛳️ Requirements

• 5–7 years of experience in product operations or program management within a SaaS environment.

• Extensive hands-on experience with SDLC tools, particularly Jira and ProductBoard; familiarity with Amplitude, Jellyfish, Guru, Confluence, or Zendesk is a significant advantage.

• Proven experience in owning or enhancing end-to-end SDLC processes, including artifact standards, stage-gate compliance, and ensuring cross-tool data integrity.

• Demonstrated capability to design and scale operational frameworks rather than just adhering to them; adept at creating playbooks, standard operating procedures (SOPs), and governance structures that are effective at an organizational scale.

• Hands-on experience with scripting or workflow automation; familiarity with Python or JavaScript is a plus. Experience with Claude Code or AI-assisted tooling is highly valued.

• Comfortable engaging with senior and executive stakeholders; produces clear, data-driven operational reports for both technical and non-technical audiences.

• Works with a high degree of autonomy; makes independent decisions within a defined strategy and recognizes when to escalate issues.

🏝️ Benefits

• Competitive compensation package along with an equity plan.

• Paid Time Off (PTO), Paid Sick Leave (PSL), and 12 Paid Company Holidays.

• Comprehensive medical coverage (including extended health care, dental, and vision).

• Access to top-tier equipment.

• In-office workspace located in Vancouver, BC, Canada.

• Monthly allowance for wellness, reading, and access to LinkedIn Learning for ongoing development.

• Engaging events and activities that are both team-focused and company-wide, aimed at inspiring, educating, and fostering community.