Senior Payroll Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full ownership of payroll remittance operations from start to finish, addressing corrections, reversals, overpayments, and contribution remittances while resolving cases within SLA and maintaining clear documentation throughout.

• Act as a point of escalation for intricate union and agency matters; pinpoint the root causes of reporting discrepancies and coordinate resolutions with the appropriate payroll teams.

• Guide and mentor team members on complicated remittance and compliance issues, effectively enhancing the skill levels of your colleagues.

• Create and update Standard Operating Procedures (SOPs), ensuring they remain current, comprehensive, and usable without the need for additional training.

• Identify weaknesses in payroll operations processes and present concrete suggestions for enhancements.

• Collaborate cross-functionally on payment inquiries, client funding questions, system testing, and payroll-related projects.

• Utilize AI tools to streamline operational workflows and embrace emerging functionalities that boost team efficiency and accuracy.

• Proactively identify potential issues along with proposed solutions and serve as a Subject Matter Expert (SME) across teams to ensure resolution.

⛳️ Requirements

• Minimum of 5 years of comprehensive, multi-state payroll processing experience.

• Advanced knowledge of union regulations; capable of managing complex remittance and compliance challenges independently.

• Preference for candidates with experience in third-party payroll services or the entertainment/film industry payroll.

• Proficient in Notion and Salesforce, along with intermediate skills in Excel.

• Proven ability to clearly document processes and maintain SOPs that others can easily follow without supervision.

• Excellent communication and conflict resolution skills—comfortable collaborating across teams and with external agencies.

• A proactive mindset toward AI tools; adaptable in implementing new workflows to enhance operational efficiency.

• FPC or CPP certification is preferred.

🏝️ Benefits

• Unlimited Paid Time Off.

• Flexibility to work from anywhere in Canada and the USA.

• Comprehensive Health and Dental benefits.

• Up to $1,500 USD / $2,025 CAD allocated for IT setup at home.

• Up to 2% matching RRSP / 401K.

• Opportunities for Learning and Development.

• Up to $50 USD / $67.50 CAD towards Internet or Cell phone services.