Senior Payroll Delivery Specialist

This is a fully remote position, open to applicants in Poland.

📋 Description

• Assist Managers in engaging with clients, ensuring that information is precise and delivered punctually.

• Offer support and direction for implementations and go-live activities.

• Provide daily functional assistance to teams to ensure successful payroll processing.

• Maintain the Client Solution workbook.

• Update, manage, and enforce Defined Work Instructions along with other process documentation.

• Ensure and approve system maintenance testing.

• Review Statements of Work prior to sharing with clients.

• Address technical and functional issues escalated from the team, ensuring that defects are reported and ticketed correctly.

• Collaborate with Operational Management, Transformation, and Products on automation, innovation, and ongoing improvements.

• Oversee the legislation roadmap and enhance team skills regarding upcoming changes.

• Assist with year-end activities.

• Identify opportunities for upselling.

• Support management in handling client escalations and deriving lessons learned.

• Mentor and develop team members through training and coaching initiatives.

• Comply with NGA Security Standards.

• Accurately and timely complete time recording.

• Contribute to team meetings and promptly raise issues to the Operations Manager.

• Stay informed about NGA HR announcements and communications.

• Foster relationships across various business lines.

• Engage in assigned projects and activities.

⛳️ Requirements

• Valid current and future work authorization in the employing country without requiring visa sponsorship from Strada.

• Capability to recognize and appropriately manage sensitive and confidential information.

• Proficiency in supporting payroll implementations, go-lives, and ensuring successful payroll delivery.

• Skill in resolving escalated technical and functional issues and documenting defects with supporting evidence.

• Ability to manage changes in legislation and update processes accordingly.

• Competence in delivering training and coaching to team members.

• Compliance with NGA Security Standards.

• Timely and accurate time recording.

• Successful completion of relevant background checks, as permitted by law.

🏝️ Benefits

• Health coverage.

• Wellbeing programs.

• Paid leave (including vacation, sick, and parental leave).

• Retirement plans.

• Opportunities for learning.

• Continuous education and training.

• Competitive total rewards package.

• Reasonable accommodations for disabilities and religious practices.