Senior Partner Success Manager – Sponsorship Experiences

📋 Description

• Serve as the main point of contact for designated sponsor partners across a range of global events.

• Develop and sustain strong relationships with senior stakeholders within partner organizations.

• Offer strategic and tactical advice to partners concerning sponsorship execution and event participation.

• Proactively communicate updates, risks, and changes to internal teams, clients, and sponsors.

• Ensure a consistently high-quality experience across all interactions and touchpoints.

• Represent the voice of the sponsor internally, making sure sponsor priorities and objectives are thoroughly understood and met.

• Collaborate with internal sponsorship teams and client workstreams to deliver sponsorship assets including booths, digital content, demand generation, and custom activations.

• Work directly with clients onsite and assist with live event troubleshooting as necessary.

• Manage communication schedules with sponsors, ensuring agendas, action items, and follow-ups are clearly noted and advanced.

• Monitor project timelines and proactively address risks to ensure smooth delivery and sponsor satisfaction.

• Provide executive-level status updates and reports to clients and stakeholders.

• Assist Account Directors and Sales Leads in promoting retention and growth within key sponsor accounts.

• Mentor and assist colleagues, encouraging best practices in sponsorship delivery and project management.

• Share insights and contribute positively to team culture and ongoing improvement.

• Engage actively in client and agency account discussions, helping to shape future sponsorship engagement strategies.

• Maintain a strong understanding of team systems, tools, resources, and operational processes.

⛳️ Requirements

• Demonstrated experience managing high-profile clients, sponsors, or partner accounts within events, sponsorship, or exhibition settings.

• Extensive experience delivering sponsorship and exhibitor programs at a senior level.

• Proven history of providing exceptional customer service and relationship management.

• Experience managing multiple events, projects, and stakeholder groups simultaneously.

• Strong understanding of sponsorship products, custom activations, and event production.

• Familiarity with sponsorship exhibitor platforms such as RainFocus (preferred).

• Established senior-level project management experience, ideally using Monday.com or similar tools.

• Excellent diplomacy, communication, and negotiation skills.

• Strong financial and business acumen.

• Advanced proficiency in Microsoft Office applications, including Teams, Excel, PowerPoint, and OneNote.

• Comfortable creating and delivering executive-level materials and updates.

• Experience working within the Microsoft ecosystem is preferred.

• Ability to work independently in a distributed and fast-paced environment.

🏝️ Benefits

• PTO – 20 days plus public holidays.

• Summer Hours.

• Birthday Day Off.

• 401k – access to fund for employer contributions.

• Health Care – employee cover 100%, dependent cover 25%.

• Dental & Vision – 50% cover.

• Life Insurance.

• Health Advocacy Program.

• Wellbeing & Inclusion Initiatives including access to an EAP.

• Family Leave & Adoption Assistance.

• Rewards & Recognition incentives.

• Volunteering Day.

• Cell & Wi-Fi allowance.

• Generous Talent Referral Scheme.

• Time Off in Lieu.