Client Success Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee designated client accounts within a specified framework, utilizing judgment to prioritize client needs and deliverables.

• Handle daily operations for assigned client accounts with growing independence.

• Engage in respectful and effective communication while autonomously managing and resolving client escalations.

• Prioritize prompt and efficient responses to both client and internal inquiries, continuously integrating feedback and coaching.

• Lead the designated Point-of-Delivery (POD) by organizing and facilitating meetings.

• Collaborate with senior Client Success Executives to enhance client satisfaction, retention, and performance results.

• Analyze revenue cycle and operational data to uncover trends, risks, and opportunities for improvement.

• Prepare for and actively participate in client meetings, performance evaluations, and follow-up tasks.

• Work collaboratively across functions to align internal teams with client objectives and expectations.

• Ensure accurate and current documentation of client strategies, risks, and action plans is maintained.

• Take part in onboarding and implementation processes for new client engagements.

• Expand knowledge of healthcare revenue cycle, compliance, and industry standards through training and hands-on experience.

⛳️ Requirements

• Associate’s degree in Business Administration, Healthcare Administration, or a related discipline.

• 1–3 years of experience in a client-facing role, account management, or a healthcare-related position.

• Proven ability to analyze data and effectively communicate findings.

• Excellent verbal and written communication skills, along with strong time management and organizational abilities.

• Openness and capability to learn about healthcare revenue cycle concepts, analytics, and industry practices.

• Proficiency in Microsoft Office applications and web-based tools.

• Proficiency in English is essential for job-related communication.

🏝️ Benefits

• Eligible to participate in a discretionary bonus plan.

• Comprehensive benefits package, including a retirement plan.

• Health coverage.

• Paid time off.