Senior Partner Solutions Manager – Distribution Partnerships

This is a fully remote position, open to applicants in Texas.

📋 Description

• **What You’ll Do**

• **Support Pre-Sales Discovery and Solution Design**

• Collaborate with Commercial Growth to comprehend partner usage, workflows, technical needs, operational expectations, and launch requirements.

• Assist in evaluating partner compatibility, implementation complexity, support needs, risks, and readiness for launch before contract signing.

• Convert partner requirements into distinct implementation assumptions, dependencies, risks, and subsequent actions.

• Aid in the design of solutions for partners utilizing partner portal workflows, API integrations, AI-agent-enabled workflows, and Bizee Pro.

• **Own Partner Onboarding and Launch**

• Oversee the onboarding process for new distribution partners from contract signing to their first successful order, production launch, and scaled usage.

• Develop partner launch plans and coordinate efforts across Product, Engineering, Operations, Support, Finance, Legal, and Compliance teams.

• Create standardized onboarding playbooks, checklists, templates, and launch processes.

• Ensure partners are well-informed about order flows, pricing, SLAs, reporting, documentation, support pathways, escalation processes, and operational requirements.

• **Manage and Grow Strategic Distribution Partners**

• Act as the primary post-sale relationship manager for assigned distribution partners.

• Conduct partner check-ins, launch reviews, issue reviews, quarterly business reviews, and discussions on expansion.

• Keep a transparent view of partner health, usage, revenue, outstanding issues, risks, and growth prospects.

• Identify opportunities for partners to enhance usage across services such as formation, EIN, registered agent, compliance, annual reports, business licenses, certificates of good standing, document retrieval, virtual addresses, digital mailroom, and related services.

• **Drive Operational Excellence**

• Manage partner escalations from initial intake through to resolution.

• Collaborate with Support, Fulfillment, Engineering, Product, Compliance, Finance, and Data teams to swiftly address issues.

• Monitor root causes and transform recurring problems into improvements in processes, products, documentation, or tools.

• Assist Bizee in transitioning from customized partner support to a consistent and scalable partner experience.

• **Turn Partner Feedback Into Better Product**

• Gather partner feedback and translate it into precise product requirements, workflow gaps, bugs, and enhancement requests.

• Collaborate with Product and Engineering to prioritize partner needs such as permissions, multi-client or multi-entity management, secure intake, pricing rules, billing, reporting, webhooks, document access, order status, and auditability.

• Support enhancements to partner onboarding, API documentation, sandbox experience, webhooks, reporting, and partner portal workflows.

• **Build Partner Reporting and Health Metrics**

• Establish a clear operational view of partner health, performance, and growth. Track partners from onboarding through to their first successful order, production launch, and initial value, subsequently monitoring ongoing performance across usage, revenue, entities under management, support volume, escalations, SLA performance, partner satisfaction, expansion opportunities, and churn or risk indicators.

• Collaborate across functions to provide Bizee and our partners with a unified view of successes, areas of friction, and needed improvements as the distribution partner channel expands.

⛳️ Requirements

• **What We’re Looking For**

• Over 5 years of experience in partner success, solutions consulting, implementation, strategic account management, customer success, partnerships, platform operations, or a related field.

• Experience supporting partners that generate customer, transaction, account, entity, order, or revenue volume through a platform.

• Familiarity with SaaS, API, fintech, compliance, SMB, marketplace, or platform partnerships.

• Capability to assist with pre-sales discovery, workflow mapping, implementation scoping, and solution design.

• Strong operational discipline and the ability to manage intricate cross-functional projects.

• Proficiency in collaborating with Product and Engineering teams on partner requirements, bugs, documentation, APIs, webhooks, sandboxes, reporting, and technical workflows.

• A commercial mindset with experience in tracking usage, revenue, expansion, partner health, and associated risks.

• Excellent communication skills for engaging with both external partners and internal stakeholders.

• High level of ownership, strong follow-through, and comfort in establishing processes from the ground up.

• **Nice to Have**

• Experience with embedded distribution partnerships, API integrations, developer platforms, fintech partnerships, compliance products, or SMB platforms.

• Background in sales engineering, solutions consulting, implementation consulting, partner success, or technical account management roles.

• Experience supporting partners in banking, payroll, accounting, business formation, registered agent, tax, legal, or compliance workflows.

• Understanding of partner portals, CRM systems, ticketing systems, API documentation, webhooks, and sandbox environments.

🏝️ Benefits

• **Disclaimer:**

• Bizee is an Equal Opportunity Employer; employment with Bizee is based on merit, skills, and qualifications and is not influenced by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.

• The compensation offered to the successful candidate may vary based on factors such as experience, skills, education, location, and other job-related reasons.

• This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm your authorization to work in the U.S.

• Available benefits include: Health Care Plan (Medical, Dental & Vision), Life Insurance (Basic, Voluntary & AD&D), Virtual Wellness Resources, Work From Home.