Senior Partner Sales Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver daily support to Enterprise Partner Managers across all regions, encompassing deal registration processing, pipeline management, and opportunity tracking.

• Take ownership of smaller partner-sourced deals from initiation to completion through internal systems.

• Manage Salesforce, deal desk, and CPQ systems, which includes generating quotes, processing orders, and facilitating approval routing.

• Organize partner onboarding logistics, covering system setup, tool training, and transaction preparedness.

• Ensure the cleanliness of partner CRM data, including pipeline entries, deal stage advancement, and leadership reporting.

• Act as the internal liaison for partner deal escalations, collaborating with Deal Desk, Legal, Finance, and RevOps.

• Handle MDF submissions, monitor claims, and guarantee prompt partner reimbursements.

• Oversee partner communications, scheduling, follow-ups, and coordination across different time zones.

• Represent ClickUp in interactions with customers and partners via Zoom.

• Monitor and resolve system issues impacting partner deal flow.

• Identify and execute operational enhancements to decrease deal cycle times and streamline partner transaction processes.

⛳️ Requirements

• Over 3 years of experience in sales support, sales operations, or partner operations within a SaaS or technology company.

• Strong expertise in CRM tools, preferably Salesforce, along with productivity platforms.

• Outstanding organizational abilities and capability to manage multiple priorities across time zones.

• Excellent written and verbal communication skills in English.

• Experience working within a globally distributed team and supporting AMER and EMEA time zones.

• Highly detail-oriented with a proactive approach to action and process improvement.

• Ability to work autonomously with minimal supervision while effectively communicating with remote team members.

• Must reside in the Philippines.

• Willingness to adjust working hours to coincide with EMEA and AMER business hours.

• Experience in customer- and partner-facing roles, with confidence in presenting and communicating via Zoom.

• Background in channel or partner sales environments is preferred.

• Familiarity with partner program structures like VARs, Referral Partners, Consultancies, and System Integrators is preferred.

• Experience with ClickUp or similar project management platforms is advantageous.

• Background in Enterprise software sales cycles is preferred.

• Ability to utilize AI on a daily basis; AI fluency will be assessed during the hiring process.

🏝️ Benefits

• AI-native work environment with daily integration of AI technologies.

• Remote work flexibility.

• Opportunity to collaborate with globally distributed teams across AMER, EMEA, APAC, and LATAM.

• Global exposure and scope working with Enterprise Partner Managers worldwide.