Senior Partner Operations Analyst – 13 month contract

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assess Partner Performance: Track and analyze essential partner KPIs (e.g., ARR, activation, retention) to uncover trends and drive strategic enhancements.

• Streamline Partner Operations: Refine workflows for onboarding, enablement, and support to enhance consistency, scalability, and partner satisfaction.

• Improve Systems & Tools: Oversee the management and optimization of CRM (Salesforce), PRM (MindMatrix), and BI tools to guarantee actionable insights and precise data.

• Foster Cross-Functional Collaboration: Align partner strategies with sales, product, finance, and marketing to facilitate go-to-market success.

• Lead Feedback Mechanisms: Collect and communicate partner feedback to internal teams to influence roadmap decisions and ongoing improvements.

⛳️ Requirements

• 5+ years of experience in partner operations, business operations, or a comparable analytical role within a SaaS organization.

• Proficient in Excel or Google Sheets and experienced with BI tools such as Tableau, Looker, or Power BI.

• Familiarity with Salesforce (or a similar CRM) and hands-on experience with automation and partner lifecycle platforms like MindMatrix or PartnerStack.

• Proven experience in developing and refining repeatable, scalable processes.

• Demonstrated experience managing process changes with a strong emphasis on change management.

• Advanced user of Google Apps Script, with practical experience in building automations that integrate Google Workspace tools.

• Proficient in AI tools (e.g., ChatGPT, Claude, Gemini) and actively utilize them to expedite analysis, automate repetitive tasks, and enhance output quality.

• Effective communicator capable of converting data into a narrative and delivering insights that resonate with both technical stakeholders and business leaders.

🏝️ Benefits

• Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.

• Clarity and trust: Where applicable, we endorse flexibility in how and where work is accomplished - and we’re transparent about what’s expected.

• Growth through merit: Career advancement is based on contribution, initiative, and the ability to elevate the team - together.

• Candid culture: Clear expectations, honest feedback, and a politics-free environment.

• Social connection: From So-learns to Solink-o and So-lunches, we maintain connections in enjoyable ways.