Senior Partner Enablement Manager

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Conduct training sessions for partners on Keyfactor solutions, services, and best practices.

• Work together to design and implement training programs aimed at educating partners about our products, services, positioning, competitive advantages, and more.

• Assist in the development and organization of training materials, including presentations, webinars, and product guides tailored for various partner segments.

• Collaborate in establishing and monitoring key performance indicators to assess the effectiveness of partner enablement initiatives.

• Provide regular updates and insights to management regarding partner performance and the impact of enablement efforts.

• Establish strong relationships with advanced regional partners, serving as the primary contact and technical advocate for partner inquiries and issues.

• Offer continuous support to partners, addressing technical inquiries and assisting them in overcoming challenges.

• Guide the transition of projects from partner delivery to Keyfactor Support/Customer Success Teams for a smooth handoff.

• Act as the main point of contact for partner inquiries, concerns, and escalations, responding to their needs promptly and effectively.

• Ensure that business objectives are clearly defined and achieved.

• Streamline time-to-value through structured project playbooks.

• Collaborate with sales and global service teams to ensure partners have the resources necessary to effectively scope and deliver Keyfactor projects.

• Participate in cross-functional meetings to align on business priorities and ensure consistent communication with partners.

⛳️ Requirements

• Bachelor’s degree or equivalent experience in Computer Science, Information Technology, or a related field; or equivalent experience.

• Thorough understanding of IT frameworks and standards.

• Extensive knowledge of company operations, industry regulations, and advanced methodologies.

• Capability to analyze complex issues and contribute to strategic initiatives.

• Experience in large enterprise IT environments through service delivery, consulting, or technical sales enablement.

• Strong consultation skills when engaging with customers, partners, and other external stakeholders.

• Moderate proficiency with Windows Server operating systems.

• Understanding of fundamental networking and infrastructure principles.

• Moderate technical troubleshooting and problem-solving capabilities.

• Effective time management and prioritization skills, particularly with complex partner deployments.

• Moderate knowledge of Active Directory Certificate Services and Active Directory Federation Services.

• Proficiency in Unix/Linux.

• Moderate experience in scripting development using various Microsoft tools (SQL, Powershell, etc.).

• Willingness to learn new product stacks, technologies, and APIs as required.

• Competency with Microsoft 365.

• Familiarity with the Kerberos protocol and OAuth authentication.

• Knowledge of the EJBCA product stack.

• Ability to lead small projects, innovate within the role, and provide training to peers.

🏝️ Benefits

• Second Fridays (a company-wide day off on the second Friday of every month, except for November and December of 2025 due to the holiday schedule). Please note that this benefit may change.

• Global comprehensive benefit coverage.

• Generous paid parental leave offered globally.

• Competitive time-off policies worldwide.

• Dedicated employee-focused ambassadors through Key Contributors & Culture Committees.

• Commitment to DIVERSITY, promoting a more inclusive and diverse future in business, society, and technology.

• Participation in the Keyfactor Alliance Program to support DEIB efforts.

• Access to wellbeing resources, wellness allowance, free membership to a mindfulness app, and Wellness Wednesdays.

• Global Volunteer Day, company non-profit matching, and three volunteer days off.

• Monthly talent development and cross-functional meetings aimed at supporting professional growth.

• Regular All Hands meetings, followed by group gatherings.