Senior Partner Customer Success – Government

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary senior contact for government and public sector accounts, fostering trusted relationships with program directors, agency executives, and key stakeholders.

• Manage the complete delivery of commitments across the portfolio, collaborating with delivery, product, and engineering teams to achieve outcomes punctually, within scope, and in adherence to contractual and regulatory obligations.

• Lead, develop, and mentor Customer Success Managers and account leaders.

• Enhance account retention and growth by identifying opportunities to expand Innovaccer’s presence across agencies and program areas.

• Oversee performance metrics including CARR, ARR expansion, churn, NPS, and CSAT.

• Work in conjunction with Sales, Product, Marketing, and Technical teams to align client strategies and provide a cohesive government-focused client experience.

• Maintain an active presence within client organizations and keep track of program priorities, policy changes, and operational challenges.

• Serve as the senior escalation point, addressing complex client situations.

• Contribute to and enhance government and public sector account-management playbooks and frameworks.

⛳️ Requirements

• Over 15 years of experience in government health programs, managed care, or healthcare technology.

• Extensive experience working with Medicaid, Medicare, CMS, as well as local, state, and federal government health agencies.

• Proven track record of managing and expanding complex, multi-stakeholder government accounts.

• Skilled in navigating procurement cycles, regulatory frameworks, and agency politics.

• Experience in leading and developing customer success or account management teams in healthcare technology or services.

• In-depth knowledge of Medicaid managed care, Medicare Advantage, CMS program requirements, value-based care, and population health management.

• Strong credibility with government program directors and agency executives.

• Ability to translate technological capabilities into program impacts, compliance outcomes, and population health results.

• Demonstrated ownership of retention and growth metrics including CARR, ARR, churn, NPS, and CSAT.

• Exceptional communication skills and executive presence.

• Strong collaborative skills across Sales, Product, Marketing, Delivery, and Engineering teams.

• Ability to manage through influence in intricate, cross-functional settings.

• Must meet employment eligibility criteria; Innovaccer participates in E-Verify for U.S.-based employees.

🏝️ Benefits

• 20 days of fixed paid time off annually, in addition to company holidays.

• Generous parental leave policy.

• Financial incentives and company-wide acknowledgment for contributions and dedication.

• Medical, dental, and vision insurance coverage.

• 100% company-funded short- and long-term disability insurance.

• 100% company-funded basic life insurance.

• Discounted legal assistance.

• Pet insurance options available.