Senior Operations Manager – Scalability

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the weekly operating rhythm for delivery performance, ensuring clear visibility into volume, capacity, deadlines, quality, and risks.

• Foster accountability through action tracking, follow-ups, and ongoing process enhancements.

• Identify bottlenecks, redesign workflows, and minimize friction throughout the investigation lifecycle.

• Develop and sustain staffing and capacity models aligned with volume, throughput, and deadlines.

• Collaborate with finance to grasp unit economics and safeguard margins as volume escalates.

• Enhance workflows utilizing existing tools (Google Workspace, dashboards, case systems).

⛳️ Requirements

• Over 5 years of experience leading operations in a service-oriented, high-volume, or rapidly growing environment.

• Proven experience in scaling workflows, enhancing cycle times, and establishing an operating rhythm.

• A history of boosting operational efficiency without a corresponding increase in headcount.

• Proficiency in capacity planning, forecasting, and performance management.

• Familiarity with operational metrics and fundamental financial concepts (cost awareness, productivity, budgeting).

• Strong documentation practices (SOPs, process maps, clear communication).

• Technologically adept and comfortable with tools, including practical application of AI tools in daily tasks.

🏝️ Benefits

• Profit sharing

• 401(k)

• Health and dental insurance

• Paid time off

• Remote-first environment

• Direct access to senior leadership and opportunities for high-visibility work

• Clear pathway to the Director of Operations role as the company expands