Senior Operations Manager – DTC, Supply Chain

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage supplier partnerships across manufacturing, packaging, and labeling providers.

• Oversee purchasing, demand forecasting, and inventory management based on sales data, advertising expenditure, and consumer behavior.

• Track inventory levels and proactively handle replenishment to avert stock shortages.

• Develop backup supplier strategies and address operational risks effectively.

• Conduct supplier negotiations and consistently enhance pricing and commercial agreements.

• Maintain the relationship with our 3PL fulfillment partners while striving for continual operational enhancements.

• Supervise daily order processing to ensure seamless fulfillment operations.

• Optimize shipping expenses across Germany, Austria, Switzerland, and the broader EU.

• Spearhead fulfillment optimization and warehouse transition initiatives as necessary.

• Direct our Customer Support operations through the Customer Support Lead.

• Create, sustain, and refine customer support standard operating procedures (SOPs).

• Analyze ticket volumes, response times, and resolution rates.

• Make key operational decisions regarding refund policies and exceptional customer situations.

• Design and enhance cross-functional transitions between Operations, Growth, Customer Support, and external collaborators.

• Establish and maintain a structured vendor management database.

• Identify operational bottlenecks and proactively introduce scalable solutions.

• Collaborate closely with the Founder during quarterly operational reviews and strategic planning sessions.

• Manage the operational planning and execution of new product introductions.

⛳️ Requirements

• Minimum of 3 years of Operations experience in a DTC E-Commerce environment.

• Demonstrated hands-on experience in managing Supply Chain and 3PL fulfillment operations.

• Experience leading Customer Support teams or operations.

• Strong ownership mentality—you take initiative to understand, identify issues, and independently drive solutions.

• Excellent analytical skills with experience in spreadsheets, COGS models, and operational reporting.

• Familiarity with Shopify and operational tools like ClickUp (or Notion) and Gorgias (or Zendesk).

• Experience collaborating with suppliers, logistics partners, and operational processes in the DACH region.

• Capability to work autonomously without the need for micromanagement.

• Proficiency in English is required; German is a significant advantage.

🏝️ Benefits

• 100% Remote – Work from any location where you are most productive.

• Flexible Working Hours – We focus on results rather than strict office hours.

• Long-Term Partnership – We seek a long-term freelance collaborator (12+ months), rather than a short-term contractor.

• High Ownership – You will be responsible for critical operational decisions, directly impacting Purefemm's growth.

• Direct Collaboration with the Founder – Enjoy quick decision-making, streamlined communication, and minimal hierarchy.

• Freedom with Responsibility – You'll have the independence to enhance processes, implement your ideas, and effect meaningful change.

• Real Business Impact – Your contributions will significantly affect customer experience, operational efficiency, and the company’s long-term success.

• Competitive Monthly Retainer – Compensation based on your experience, ownership, and track record.

• Build with Us – Join us during an exciting phase and help shape one of Europe's leading subscription brands for women's health.