Senior Operations Manager, Corrections

This is a fully remote position, open to applicants in United States.

📋 Description

• The Senior Operations Manager oversees the clinical components of our dialysis operations within a specified region by providing effective leadership and managing all facets of customer service, quality patient care, and clinical oversight.

• Cultivates robust relationships, maintains regular communication, and ensures visibility with all team members, clients (such as Managed Healthcare, DOC/BOP, etc.), and physicians.

• Implements cost containment strategies for all major cost factors including staffing ratios impacting payroll, recruitment (resorting to agency hiring only as a last option), and inventory/supplies, all while adhering to relevant company and state regulatory standards.

• Adopts an "ownership mentality" for each facility within their region.

• Maintains comprehensive oversight for operational efficiency, clinical excellence, customer service, relationship-building, financial prudence, and regional leadership.

• Offers leadership, guidance, and coaching to all direct reports and clinical personnel to foster an engaged and productive workforce.

• Ensures that all employees in the region receive mandatory training and education in accordance with company policies and compliance with ongoing educational requirements.

• Supervises staff retention efforts, which may include employee appreciation initiatives, continuing education, engagement surveys, and other activities that enhance the work environment for staff.

⛳️ Requirements

• Must have graduated from an Accredited Nursing School or possess 2 years of experience in a correctional institution or in an industry servicing correctional institutions, or have over 5 years of dialysis management experience.

• At least 3 years of experience managing clinical staff in a leadership capacity.

• Must be eligible for clearance by the Department of Corrections (DOC) and Bureau of Prisons (BOP): a clean background and credit history are mandatory.

• Current CPR Certification required (or to be obtained within 3 months of hire).

• Willingness to travel as necessary for site management across the U.S., with potential for significant travel at times.

• Proficient in reading, writing, speaking, understanding, and effectively communicating in English.

• Strong technical/computer skills with laptops, tablets, Outlook, Excel, PowerPoint, Word, SharePoint, etc.

• Capability to quickly learn various technical systems and equipment.

🏝️ Benefits

• Comprehensive employee benefits package.

• Employer contributions to H.S.A.

• F.S.A. tax savings benefits.

• A 4% dollar-for-dollar match to the 401k plan with immediate vesting.

• Tuition reimbursement program.

• Employee referral bonus program.

• Extensive employee recognition and appreciation initiatives.

• Quality training and development programs for employees.

• Comprehensive medical benefits.

• Vision coverage.

• Dental coverage.

• Short-term disability (STD), long-term disability (LTD), and voluntary life insurance options.

• Plans for accident, critical illness, and hospital indemnity.

• Pet insurance available.

• Discounts on auto and home insurance.

• Discounted legal services program.

• Employer-paid life insurance equivalent to 1x the employee's salary.

• Employer-funded assistance program providing complimentary counseling, wellness, and legal sessions for employees and their household members.