Senior Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead the design, implementation, and ongoing enhancement of operational processes throughout the organization, collaborating closely with senior leadership.

• Supervise and mentor operations personnel, offering guidance, feedback, and support regarding daily priorities.

• Act as a primary liaison between the sales and programs teams, ensuring effective communication, alignment on shared workflows, and prompt resolution of cross-functional requirements.

• Manage operational necessities across programs, guaranteeing teams have the systems, tools, and assistance needed for effective execution.

• Directly support programs as required, including coordination of onboarding, account setup, and implementation of processes.

• Oversee the implementation of tools and new workflows, leading operational infrastructure initiatives that benefit the larger team.

• Maintain a high standard for speed and quality, consistently focusing on delivering tangible, measurable outcomes.

• Proactively identify organizational inefficiencies and spearhead the execution of solutions that enhance our operational effectiveness.

⛳️ Requirements

• 6+ years of professional experience in operations, project management, organization, or a related discipline.

• Proven experience in managing staff and leading cross-functional teams or workstreams.

• Strong comprehension of the intersection between sales and program operations, with experience in facilitating team alignment.

• Established ability to build, scale, and document operational systems across an organization.

• Exceptional written and verbal communication skills, with a history of follow-through and stakeholder engagement.

• Strong skills in time management and prioritization, adept at overseeing multiple workstreams and competing priorities under tight deadlines.

• Proficient in Notion, Google Drive, and Airtable; quick to adapt to new tools.

• Meticulous attention to detail and a self-motivated, solutions-focused work style.

• A sense of humor, humility, a passion for progressive political issues, and a desire to contribute as a team player.

🏝️ Benefits

• Health insurance coverage at 90% for full-time employees; Dental and Vision options available.

• Flexible PTO and sick leave policies.

• 401(k) plan with company contributions.