This is a fully remote position, open to applicants in Pennsylvania.

• Oversee daily RPM operations, which include patient enrollment, device deployment, operational workflows, and billing processes.

• Create scalable operational procedures and standardized processes.

• Facilitate the growth of RPM enrollment within provider networks.

• Track operational KPIs such as activation rates, enrollment figures, retention, and billing capture.

• Drive initiatives for operational improvements to enhance efficiency and scalability.

• Supervise operational teams, comprising enrollment staff, device logistics, and billing personnel.

• Collaborate with the finance team to monitor program revenue, cost per patient, and profit margins.

• Ensure adherence to CMS RPM billing regulations (CPT 99453, 99454, 99457, 99458).

• Work together with clinical, IT, and product teams to roll out new digital health technologies.

• Recruit, train, and mentor operational personnel.

• Formulate staffing models to accommodate program expansion.

• Conduct performance evaluations and provide coaching.

• Cultivate a culture of accountability and ongoing improvement.

• Manage budgets for RPM operations.

• Track revenue per patient per month (PMPM).

• Ensure compliance with accurate billing and documentation standards.

• Optimize metrics related to operational cost-per-patient.

• Bachelor’s degree in Healthcare Administration, Nursing, Business, or a related discipline.

• Master’s degree (MBA, MHA, MPH, MSN) is preferred.

• 7–10 years of experience in healthcare operations.

• 3–5 years of leadership experience.

• Familiarity with telehealth, remote patient monitoring, population health, or care management programs.

• Competitive salary and performance-based incentives.

• Comprehensive health benefits including medical, dental, and vision coverage.

• Opportunities for professional development and advancement.

• Flexible work environment and potential for remote work.

Senior Operations Manager

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