Senior Operations Engineer, Network Solutions

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Provide 3rd level technical support for the GTT client base in the Network Services & Security domains.

• Engage in complex technical incidents and client projects.

• Offer break/fix support for customer services across GTT’s global network.

• Take ownership of incidents, resolve them promptly, and collaborate with customers as well as internal and external teams to achieve a final resolution.

• Facilitate escalation to vendor support and other internal teams to guarantee quick and satisfactory issue resolution.

• Develop clear and relevant action plans for teams to efficiently address network and customer challenges.

• Communicate and document customer and service-specific support information effectively.

• Implement proactive problem management based on technical analysis and trend evaluation to maintain service stability.

• Undertake preventative measures whenever feasible.

• Configure network and security components and manage service migrations.

• Ensure adherence to operational processes and provide top-tier technical support while maintaining a stable and resilient network.

⛳️ Requirements

• At least 5 years of experience in operations within a Telco, Service Provider, Managed Services Provider, or a comparable environment.

• In-depth knowledge of the Telecom / SP/MSP industry, including standards and products such as DIA & IP Transit services, MPLS, L2VPN & L3VPN solutions, and Managed Security services.

• Exceptional fault diagnostics and troubleshooting skills.

• Extensive understanding and experience with routing protocols including BGP, ISIS, OSPF, and EIGRP.

• Profound knowledge and experience with Layer 2 technologies like VLANs, Q-in-Q, Trunks, VTP, Spanning-Tree Protocols, and Aggregation/LACP.

• Solid understanding of network security technologies and experience with Next-Generation Firewalls (NAC, VPNs, DPI, IPS/IDS, Application control, Content filtering, etc.).

• Familiarity with other network and security-related protocols and technologies is advantageous (FHRPs, DHCP, NAT, QoS, ACLs, SNMP, AAA, Tunneling/VPN solutions, VoIP, WLANs).

• General knowledge of Linux/Unix based tools and operations.

• Expert-level knowledge and experience with Cisco / Juniper products is essential.

• Familiarity and experience with other Network/Security vendors such as Fortinet, Palo Alto, and Checkpoint is a plus.

• Experience with scripting for the performance and automation of network-related tasks is beneficial.

🏝️ Benefits

• Opportunities for professional development.

• Flexible working arrangements.