Senior Operations Analyst

This is a fully remote position, open to applicants in India.

📋 Description

• Take ownership of a creative type and a key industry on a global scale, fostering relationships with Operations Analysts for local processes while collaborating with Product and Commercial teams to grasp strategic objectives.

• Engage in strategic cross-functional meetings, representing Content & Data from a global viewpoint, and offering insights on processes and updates.

• Leverage data to propose enhancements for global Operations concerning creative and/or industry processing, completion, and quality execution.

• Develop requirements and suggest improvements to Leadership and Product for enhancing creative workflows to boost efficiency and quality.

• Handle advanced troubleshooting for client-driven challenges, delivering comprehensive root cause analyses, including necessary system and/or process adjustments.

• Advise on quality standards and SLAs for designated creative types and industries globally, in collaboration with Operations Analysts, Quality Analysts, Product, Commercial, Operations Leadership, and Governance.

• Manage and audit complex client-specific requests and project work to ensure accuracy and completeness.

• Participate in routine quality exercises as required.

• Lead strategic global Operations projects focused on process improvements.

• Oversee project management for the successful implementation of global Operations system and/or process modifications.

• Monitor the effects of system and process changes after launch, promoting continuous improvement while considering efficiency and budgetary impacts.

• Engage in reviews of innovation ideas, providing insights on their impact and feasibility.

• Maintain comprehensive knowledge of Operations systems, creative types, and the product catalog.

• Create and revise intricate product records within a centralized Product Catalog, adhering to stringent governance standards.

• Act as the primary contact for establishing ground truth and possessing master knowledge of the product catalog.

• Participate in UAT for assigned creatives, supplying structured feedback for enhancements in systems and processes.

• Collaborate with Leadership for vendor communication concerning global creative and industry ownership and change management.

• Analyze data to formulate business recommendations and report on data volume, coverage, status, and other critical performance metrics.

• Construct and present advanced business cases and optimizations to Operations Leadership.

• Identify emerging risks and opportunities early, providing sufficient context for rapid decision-making.

⛳️ Requirements

• Mastery of G Suite and project management tools such as Jira.

• Strong project management capabilities, with a proven track record of identifying, assessing, and mitigating risks to minimize project interruptions.

• Advanced skills in process improvement, ideally with experience in Six Sigma methodologies.

• Proficient in data analysis to formulate business recommendations and report on data volume, coverage, status, and key performance metrics.

• Expert in creating and updating complex product records within a centralized Product Catalog while adhering to strict governance standards.

• Mastery of proprietary platforms to review, classify, and attribute ads across various media channels.

• Familiarity with advanced AI tools.

• Advanced skills in business case creation and optimization.

• Extensive, specialized knowledge of Operations systems, creative types, and the product catalog.

• Excellent written and verbal communication skills in English, capable of conveying complex analyses and recommendations to a diverse audience.

• Experience in a technical or team leadership role, guiding direction and coordinating efforts among stakeholders (preferred).

• Prior experience managing global-level processes and fostering cross-functional alignment (preferred).

• Familiarity with ML/AI-assisted workflows and human-in-the-loop (HiTL) operations (preferred).

• Experience in supporting multiple processes or stakeholders simultaneously at scale (preferred).

• Proficiency with advanced dashboards and data analysis; SQL knowledge is a plus (preferred).

🏝️ Benefits

• At MediaRadar, we are dedicated to fostering an inclusive and accessible workplace where everyone can succeed.

• We believe that diversity in backgrounds, perspectives, and experiences enhances our strength and innovation.

• We take pride in being an Equal Opportunity Employer, making hiring decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other legally protected status.

• In line with EEO-1 reporting requirements, we gather demographic data as part of our commitment to ensure fair and equitable hiring practices across all levels of our organization.

• We are committed to making our recruitment process accessible to all applicants. If you require reasonable accommodation during the application or interview process, please reach out to us at careers@mediaradar.com.

• We’re enthusiastic about meeting individuals who share our values and aspire to shape the future with us!