Senior Operational Risk Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead the team dedicated to safeguarding Shakepay’s platform and customers against fraud, abuse, and financial risk while promoting scalable growth and delivering an exceptional customer experience.

• Take charge of workload management within fraud operations, oversee team capacity, and plan the roadmap.

• Collaborate closely with data science to create scalable detection systems, experimentation frameworks, and strategies for risk decision-making.

• Serve as a growth catalyst by executing an effective risk management strategy that balances customer friction with fraud detection and operational complexity.

• Work in close partnership with our product teams to ensure that fraud and risk controls are integral to all product launches.

• Lead the risk technology strategy by collaborating with engineering and design to establish a detection framework that minimizes losses and safeguards our user base.

• Generate consistent and thorough fraud intelligence reports to enhance operational efficiency, optimize rules, and facilitate business communications.

• Create and enforce risk management policies and procedures that streamline operations across functions.

• Expand fraud operations by dismantling silos across existing and future financial services products while maintaining strong collaboration with our operations, customer support, and compliance teams.

• Promote enhancements in user experience concerning fraud and security controls throughout the customer journey.

• Manage vendor relationships, ensuring cost-effective procurement and high-quality service.

• Foster accountability within your team, lead by example, and cultivate a high-performance culture.

⛳️ Requirements

• 5+ years of full-time experience in risk management within a fintech organization.

• Familiarity with industry fraud prevention tools and technologies.

• Experience in establishing and scaling risk technology operations in a high-growth setting.

• Strong judgment in balancing automation, controls, and the customer experience.

• Exceptional ability to build and maintain vendor relationships and senior stakeholder partnerships across the organization.

• Demonstrated leadership skills with a commitment to developing high-performing teams.

• Strong collaboration skills with technical teams, including engineering, data, and product.

• Proven ability to cultivate a data-driven culture.

• Ability to thrive in a fast-evolving environment.

• Quantitative background in data, statistics, mathematics, or related fields. (Asset)

• Experience with machine learning, particularly in a risk management context. (Asset)

• Previous experience in consumer banking. (Asset)

🏝️ Benefits

• 🤝 Be an owner - Every employee receives stock options as part of their total compensation.

• 🥚 Hit your targets - Annual salary reviews.

• 🦷 Health & wellness: Access to comprehensive health and dental coverage, including health and wellness spending accounts.

• 🌎 Remote-friendly: Work from anywhere in Canada, with optional access to our office spaces in Montreal and Toronto.

• 🆙 Level up: An annual $2,000 budget for courses, certifications, and training to support your career growth.

• 🌴 Time off: 20 days of vacation per year. If you use all your vacation, we award a $1,000 bonus.

• 🐣 Parental leave: Enjoy top-up parental leave up to 100% of your salary for 18 weeks.

• 🙌 Have fun together: Quarterly team- or company-wide offsite retreats to build connections.