Senior Online Reputation Manager

This is a fully remote position, open to applicants in Poland.

📋 Description

• Oversee and shape the presentation of the brand in AI-generated search outcomes (e.g., ChatGPT, Gemini), enhancing its reputation across authoritative platforms frequently referenced by LLMs (e.g., Trustpilot, Sitejabber, Reddit, Quora).

• Develop strategies to utilize Reddit and Quora not just for shaping sentiment but also as emerging sources of qualified organic traffic and brand discovery.

• Work in collaboration with AI/SEO specialists to ensure that reputation signals (reviews, user-generated content) are consistently indexed and acknowledged by search engines and generative AI models.

• Evaluate the influence of reputation and community management on key business KPIs.

• Create company-wide playbooks, systems, and workflows for managing reputation and reviews.

• Collaborate with the Customer Support team to handle and respond to user feedback.

• Spearhead SERM (Search Engine Reputation Management) initiatives to enhance branded search visibility.

• Formulate and test hypotheses to optimize SERM performance metrics, analyzing customer pain points in reviews and transforming them into actionable insights for the Growth Hacking team.

• Support SEO and PR efforts by producing or coordinating content related to review and reputation strategies.

• Engage cross-functionally with Customer Support, Social Media, PR, Marketing, and Product teams.

• Implement analytics-based systems to proactively monitor, report, and address reputation risks.

⛳️ Requirements

• A minimum of 3 years of experience in online reputation management, brand strategy, and communications.

• A demonstrated history of establishing and scaling reputation programs, including the creation of guidelines and leading cross-functional initiatives.

• Substantial experience in digital PR (Trustpilot, Sitejabber), SEO, and strategies for enhancing search visibility.

• A strong understanding of online communities such as Reddit, Quora, and niche-specific forums.

🏝️ Benefits

• REMOTE OPPORTUNITY to work full-time.

• 28 calendar days of vacation per year.

• 7 wellness days annually (time off) to address household matters or recover without needing to take sick leave.

• Bonuses of up to $5000 for successfully recommending applicants for roles within the company.

• 50% reimbursement for professional training, international conferences, and meetings.

• Corporate discounts for English lessons.

• Health benefits. If not eligible for corporate medical insurance, the company will reimburse up to $1,000 gross per year per employee, which can be used for personal health insurance or medical expenses for you and close relatives (spouse, children).

• Workplace organization. The company supplies all employees with a fully equipped workplace and necessary equipment (desk, chair, wifi, etc.) in our offices or co-working spaces. For remote locations, the company reimburses workplace expenses up to $1,000 gross every 3 years, according to paychecks. This amount can be used for co-working space rent or setting up a home office (desk, chair, internet, etc.) during that 3-year period.

• An internal gamified gratitude system: earn bonuses from colleagues and exchange them for merchandise, team-building activities, massage certificates, etc.