Senior Onboarding Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Assess customer environments and implement secure data ingestion pipelines using APIs, log shippers, and connectors.

• Analyze and address intricate ingestion and transformation pipelines, write code, resolve schema intricacies, and deploy solutions.

• Conduct data quality assurance to ensure the integrity of log schemas and proper field alignment.

• Support customers in integrating hypotheses and threat intelligence into AI models, diagnosing output anomalies, and optimizing model parameters.

• Outline customer workflows and create customized automation utilizing webhooks, APIs, and scripting tools.

• Facilitate engaging training sessions on Findings, Threat Hunting, and Detection Engineering.

• Develop deployment strategies and monitor technical success milestones in collaboration with customers.

• Work alongside Customer Success Managers to oversee deliverables, define scope requirements, and alleviate onboarding risks.

• Convert customer feedback, feature requests, and bug reports into actionable development tickets.

⛳️ Requirements

• A minimum of 4 years in technical onboarding, solutions engineering, or technical account management, directly engaging with enterprise IT or Security operations.

• Capability to manage customers throughout an 8-week onboarding process.

• Proficiency in enhancing onboarding tasks and identifying risks for the Customer Success and Product teams.

• Solid understanding of automation tools, SOAR platforms, webhooks, and CI/CD pipelines.

• Familiarity with scripting languages, such as Python and Bash.

• Practical experience troubleshooting database field mapping, JSON/SQL transformations, schema validations, and data pipelines.

• Preferred: experience with SIEM, XDR, EDR, threat hunting, or detection engineering frameworks like SIGMA, YARA, and MITRE ATT&CK.

• Preferred: knowledge of Splunk, Snowflake, Elastic, or Microsoft Sentinel.

• Preferred: experience with Jira, Confluence, and Customer Success platforms.

• Preferred: understanding of AWS, Azure, or GCP infrastructure, VPC architectures, security groups, and cloud network routing.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible working arrangements to promote work-life balance.

• A collaborative and inclusive company culture that values diversity.