Senior National Relationship Manager

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Demonstrates expertise in establishing and nurturing robust relationships with intricate customer organizations, engaging stakeholders across all pertinent business lines.

• Develops innovative solutions for complex business scenarios, presents concepts to customers, and effectively addresses challenging objections and issues presented by clients.

• Proven track record in managing critical customer or FRFS disruptions.

• Consistently ensures that FRFS System priority objectives are appropriately managed and escalated across the portfolio of accounts.

• Serves as a leader within the team, providing guidance and support to junior or new team members.

• Enhances portfolio performance and facilitates product and service evolution through customer intelligence while promoting cross-functional collaboration among Treasury product, operations, technology, and risk teams.

• Establishes customer intelligence, identifies at-risk business, and communicates essential updates for reporting and dashboards.

• Provides strategic advice to executive-level leaders by preparing pertinent customer insights and initiating senior-level engagements when necessary.

• Monitors portfolio revenue, volume, and variances, crafting proposals that align customer opportunities with FRFS value-added services.

• Leads the development of service proposals and manages the initiation of services for new customers while supporting non-routine customer issues.

⛳️ Requirements

• Bachelor's degree in a relevant field, or equivalent specialized training, certification, or work experience.

• A minimum of seven years of professional experience.

• Demonstrated mastery of technical skills, product knowledge, and competitive insights.

• Advanced understanding of the Federal Reserve System and the products, services, practices, and procedures of FR Financial Services.

• Expert grasp of sales principles and practices.

• Ability to collaborate effectively to achieve the goals and objectives of the System.

• Exceptional organizational and time management skills.

• Strong written and verbal communication abilities.

• Independent thinker with robust decision-making skills.

• Recognized as a thought leader both internally and externally in one’s technical discipline.

🏝️ Benefits

• Comprehensive benefits package includes medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit, onsite gym, and subsidized cafeteria.